Reports

Why is the number of Facebook Fans and/or Twitter Followers in the Competitors report incorrect?

Last updated: December 13, 2016

Available For:

Marketing: Basic, Pro, Enterprise
Sales: N/A
  • The Competitors Report calculates these two metrics based off the Facebook Business Page and Twitter handle associated with your domain. Your Facebook page must be visible to the public in order for this data to be collected.
  • Verify that the correct social media pages are being populated for your site: navigate to Reports > Competitors > click on the gear to the right of your domain > 'View website info'.
  • If the correct social media pages are set for your site, ensure that the report is up-to-date: click on the gear to the right of your domain > 'Update report'.