Templates and modules are bought directly from third-party designers who list their templates in the Marketplace. Please contact the provider of the template to discuss getting a refund.
To do so:
- In your HubSpot Marketing Hub Basic, Professional, or Enterprise account, navigate to Marketing > Files and Templates > Marketplace.
- Click the Purchased tab, then click the name of the template or module.
- Click Email support in the right sidebar to contact the provider.