Salesforce

Why am I being unsubscribed after I clicked the resubscribe link that was sent to me?

Last updated: October 6, 2015

By default, the HubSpot unsubscribe property and the Salesforce field "Has Opted Out of Email" sync with each other. If a contact unsubscribed via email or the box is checked in Salesforce, the value will be transferred to the other system. You cannot simply opt someone back in by un-checking the box in Salesforce - a contact must click the resubscribe link in a HubSpot email.

If the contact remains opted out after resubscribing, please request a call from HubSpot Support or submit a ticket via the Help button in the bottom, right-hand corner of your portal.

Was this article helpful?

If you still need help you can get answers from the , or to contact support.

Free Inbound Marketing Training Learn inbound marketing techniques that range from creating content, using  social promotion, converting and nurturing leads, and all the way to marketing  to your customers. Start the course