Salesforce

Why are my Contacts not syncing to Salesforce with their Salesforce Campaign IDs?

Last updated: December 13, 2016

HubSpot can assign contacts to a Salesforce campaign with a workflow or form submission. When you associate a Salesforce campaign with a landing page, form, or workflow, a contact will automatically be enrolled in the campaign on the Salesforce side upon their next sync.

  • Check to make sure that Salesforce campaign is configured correctly in HubSpot (for example, the workflow that sets the campaign is enabled)
  • Make sure that the campaign is marked as active in Salesforce
  • Please note that importing contacts into HubSpot with a value for the Campaign IDs property does not work - the contact will not be added to the corresponding campaign in Salesforce