Salesforce

Why are there errors on the Sync Errors screen if I fixed them?

Last updated: December 13, 2016

Records appearing on the Sync Errors screen are automatically retried every 30 minutes, up to a point. They can also be manually retried, to that same point.

That limit depends on whether an API limit is set from the Salesforce Settings menu. The retry behavior is:

  • No API limit set: Records can be manually retried, or will be automatically retried every 30 minutes, if the connector has used fewer than 5,000 calls in the past 24 hours. This total is visible in the Salesforce Settings menu. We strongly encourage you to set an API call limit within HubSpot.
  • API limit set: Records can be manually retried, or will be automatically retried every 30 minutes, if the connector has used less than 75% of the set limit in the past 24 hours.

Records should not be manually retried unless steps have been taken to resolve the error, or are related to a suspension or timeout. If in doubt, wait 30 minutes, and if the error hasn't cleared and you're uncertain how to proceed, contact HubSpot Support.

When more than 1 contact is manually retried from a group, you'll see the total of records queued to sync in parentheses. Usually, records will start to sync within a few seconds, up to several minutes. No action needs to be taken after the errors are queued. Retrying errors repeatedly or needlessly uses API calls. If it fails the first time, take steps to resolve, instead of trying the same failed sync again.