Salesforce

Why is Salesforce not updating a field value when I edit it in HubSpot?

Last updated: December 22, 2016

Available For:

Marketing: Pro, Enterprise
Sales: Professional

If HubSpot is not updating a Salesforce field, it may be that there are settings in place that set Salesforce as the master. To verify that this is the case, check a HubSpot contact that you have recently updated and see in the Property History if the value was recently changed by Salesforce to its previous value. To change this setting for a particular field:

  • Navigate to the Account menu > select Integrations.
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  • Click Settings in the Salesforce section.
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Select Contact Field Mappings from the left hand-side column.
  • Click on the gear Icon next to the mapping you want to edit, and choose Edit.
  • Set "When should HubSpot data update the corresponding Salesforce field?" to Use most recent value.
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  • Click on Save Mapping.

To learn more about editing your contact and company field mappings, check out this article