Sequences

How to unenroll a contact from a Sequence

Last updated: April 20, 2017

Available For:

Marketing: N/A
Sales: Professional

When you enroll a contact in a Sequence, that Sequence will immediately execute the first step. 

Contacts will be unenrolled from Sequences when any one of the following occurs:

  1. The contact replies to one of the emails in your Sequence (note: the Sequences tool detects automated out-of-office replies from Gmail or Outlook and they will not cause unenrollment). 
  2. The contact sends an email to you, not as part of the Sequence, from the email address that was enrolled.
  3. The contact sends an email to you from an alias of the email address enrolled in the Sequence. This activity will not appear on the contact's timeline. 
  4. The contact sets up a meeting with you using the Meetings tool.
  5. The contact is manually unenrolled. To do this, follow the instructions below.
  6. The contact's email address bounced, likely due to an incorrect email address.

Please be aware that deleting a Sequence will not unenroll active contacts from the Sequence. If you'd like to prevent any further steps in a Sequence from executing for a contact, contacts will need to be manually unenrolled. You can do this in one of three ways:

 

From the contact record

  • In your HubSpot Sales account, navigate Contacts.
  • Search for the contact you want to unenroll > click on the name of the contact.
  • In that contact's record, click Unenroll next to the enrolled in sequence alert beneath the contact photo/avatar.


From the Sequence page

  • In your HubSpot Sales account, navigate to Sales ToolsSequences.
  • Click the name of the Sequence from which you'd like to unenroll your contact.
  • Click the Actions dropdown to the right of the contact you'd like to unenroll, then select Unenroll.

From the Gmail Sidebar

  • Within Gmail, compose a new email.
  • In the To (recipient) field, enter the email address of the contact you'd like to unenroll.
  • If you have Contact Profiles in Gmail enabled, you should see the HubSpot Sales Sidebar appear.
  • If your contact is currently enrolled in a Sequence, you'll see a box that says Enrolled in sequence. Click the Unenroll link to remove the contact from the Sequence.