How can I edit my Salesforce BCC to CRM settings?

Last updated: June 6, 2017

Available For:

Product: HubSpot Sales
Subscription: Free, Professional

You can log emails sent using HubSpot Sales in your Salesforce account by adding your  To do so:

  • Log into Salesforce.
  • Select [Your Name] > My Settings.
  • In the left sidebar, select Email > My Email to Salesforce.
  • Copy the Your email to Salesforce address value. 
  • In your HubSpot Sales account, navigate to Settings
  • Select Email Integrations in the left sidebar menu.
  • Click the HubSpot Extensions tab. 
  • Scroll to the Email logging and forwarding section and paste the value from Salesforce into the Advanced BCC functionality field and click Save

  • Restart the HubSpot Sales chrome extension by clicking here.
  • Moving forward, this custom BCC address will be added in place of the HubSpot BCC address, which appears in the BCC email address field, when the Log in CRM feature is enabled in Gmail or Outlook. Emails will be logged in Salesforce, rather than HubSpot CRM.
You can learn about logging emails in the HubSpot CRM here.  

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