How long will a workflow retry Salesforce related actions if the contact is not yet syncing to Salesforce?

Last updated: December 13, 2016

Available For:

Marketing: Pro, Enterprise
Sales: N/A

HubSpot should make a total of three attempts approximately ten minutes apart. So 30 minutes from the scheduled time is when you would see a failure message when viewing the worklfow's history. To view the workflow's history, go in HubSpot Marketing to Contacts > Workflows > Click to edit your workflow > click History.

  • If there is no Salesforce Contact ID or Salesforce Lead ID values in the respective properties within a contact's record who is enrolled in the workflow, the workflow thinks the contact has not yet synced with Salesforce and therefore will skip those Salesforce-related actions accordingly.
  • The Salesforce-related actions will be skipped if the contact still does not sync to Salesforce after the three retries.

The example below is for a workflow that contains two actions: first to set a property value and the second is a Salesforce action to set a task. The enrolled contact was not yet syncing with Salesforce, so once the property value changed on their contact record, that triggered a sync eventually allowing the Salesforce action to execute.