Workflows

What happens to enrolled contacts when I change the timing of my workflow delays?

Last updated: September 26, 2018

Applies to:

Marketing Hub
marketing-pro-enterprise
Professional, Enterprise
Sales Hub
sales-pro-enterprise
Professional, Enterprise

The outcome of changes to delays in your workflow will depend on how you are changing the delay. 

Changing delays in contact-based workflows

If you change the timing of the workflow delay to execute later (greater delay), the contact will be rescheduled to adhere to the new delay. For example, contact A is scheduled for a 1 day delay, then you change the delay to 2 days. The contact will not be rescheduled immediately, but will wait the original 1 day delay. At the end of that 1 day delay, the workflow will see that the delay was changed to 2 days and the contact will be rescheduled for the action based on the new delay (they'll wait 1 more day for a total of 2 days because they already waited 1 day). 


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If you change the timing of the step to execute sooner (less of a delay), the contact will adhere to the original delay. For example, contact A is scheduled for a 2 day delay, then you change the delay to 1 day. The contact will still move on to the next action 2 days after the start of the delay.

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Learn more about what happens to contacts in your workflow when you delete a delay

Changing delays in deal, company, ticket, or quote-based workflows

In a deal, company, ticket or quote-based workflow, if you change a delay where a record is waiting, the new delay time will be honored. Whether the new delay time is longer or shorter than the original scheduled delay does not impact this - the delay should be immediately re-scheduled to the new delay period. 

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