Workflows

What happens to enrolled contacts when I change the timing of my workflow delays?

Last updated: December 13, 2016

Available For:

Marketing: Pro, Enterprise
Sales: N/A

The outcome of changes to delays in your workflow will depend on how you are changing the delay:

If you change the timing of the workflow delay to execute later (greater delay), the contact will be rescheduled to adhere to the new delay. For example, contact A is scheduled for a 1 day delay, then you change the delay to 2 days. The contact will move to the next step 2 days after the start of the delay.

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If you change the timing of the step to execute sooner (less of a delay), the contact will adhere to the original delay. For example, contact A is scheduled for a 2 day delay, then you change the delay to 1 day. The contact will still move on to the next action 2 days after the start of the delay.

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Please be aware that deleting a delay will affect contacts' enrollment in your workflow:
  • If the delay you delete is the first action in your workflow, the contacts that were in such delay will remain in the workflow as originally planned.
  • However, if the delay you plan to delete is not the first action in your workflow, the contacts in that delay will subsequently be unenrolled from your workflow. If you wish to keep these contacts in the workflow, you will have to add a new delay before the originally scheduled delay is over.