What is the difference between Total Contacts and Active Contacts in a workflow?

Last updated: November 1, 2017

Available For:

Marketing: Pro, Enterprise
Sales: Professional

Total Contacts signifies the total number of contacts who have been added to the workflow since the workflow was created.

Active Contacts represents the number of contacts who are currently enrolled in the workflow and have not yet completed all steps.

Navigate to workflows to view this information on your Workflows Dashboard:

  • In your HubSpot Marketing Professional or Enterprise account, navigate to Contacts > Workflows.
  • In your HubSpot Sales Professional account, navigate to Sales Tools > Workflows.

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