What is the difference between Total Contacts and Active Contacts in a workflow?

Last updated: December 14, 2016

Available For:

Marketing: Pro, Enterprise
Sales: N/A

Total Contacts signifies the total number of contacts who have been added to the workflow since the workflow was created.

Active Contacts represents the number of contacts who are currently enrolled in the workflow and have not yet completed all steps.

Navigate in HubSpot Marketing to Contacts > Workflows to view this information on your Workflows Dashboard.