Why didn't my workflow emails send when I expected them to?

Last updated: December 14, 2016

Available For:

Marketing: Pro, Enterprise
Sales: N/A

When a contact is scheduled to execute an action, the workflow does not check for an update to that action - whether it's a change in the subsequent action (you select a different automated email to be sent) or a change in the length of the delay - until the original scheduled time arrives. When that time arrives the workflow will check the action to see which email it should send, or if the delay should last even longer.

Use the workflow History to determine where your contact is in the workflow:

  • Click History tab at the top of your workflow.
  • Search for a specific contact, filter by date or event type, or view all workflow history.
  • If a contact has a status of Action scheduled for execution, check the date to find out when the email will send.

For best performance and consistency, we recommend you plan and test your workflow before you activate it, and that you not alter the delays or actions once a workflow is live. Learn more about testing and and troubleshooting workflows in the Workflows User Guide.