Last updated: March 16, 2021
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To manage outdated and unengaged contacts, create a list of contacts who have hard bounced on your past marketing emails. Any contacts who have been unbounced in your account won't be included in the hard bounced list.
You can review the list to make sure you're deleting the correct contacts, then permanently remove these contacts from your account.
Alternatively, you can keep these contacts in your account for reporting purposes. Learn more about how to keep your contact lists up to date.
To create a static list of bounced contacts:
To create an active list of bounced contacts:
Please note: when you unbounce a contact who previously hard bounced, the contact will still have a value for the Email hard bounce reason property. If you want to guarantee that contacts in your active list aren't mistakenly deleted after they've been unbounced, you should follow the instructions above to create a static list instead.
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