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Configure your conversations notification preferences

Last updated: May 4, 2020

In your conversation settings, you can set up how you'll be notified when a visitor starts a chat, sends an email, or sends a message through Facebook Messenger.

Enable floating notification sounds 

To turn on floating notification sounds:

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Notifications.
  • Click the Desktop tab, In the Sound and Appearance section, select the Play a sound when you receive a new pop-up notification checkbox.

Please note: to trigger the floating notification sound, floating notifications must be enabled and the user must be in the conversations inbox.

sound-notifications

Customize notifications for incoming threads

To disable all notifications or specific notifications for incoming threads:

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Notifications.
  • Click the Email, Desktop, Other apps and Mobile apps tabs to configure your notification by device type.
  • In the Chat and email conversations section, select/clear the checkbox to manage notifications for new, unassigned, or reassigned conversations.

Please note: chat notification settings apply to live chat, bot, and Facebook Messenger conversations. Enabling/disabling any of the following notifications will apply across all three chat types:

  • New Chat conversation
  • New unassigned Chat conversation
  • Reassigned Chat conversation

Customize Slack notifications

To receive notifications via the Slack integration:

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Notifications.
  • Navigate to the Other apps tab, click to toggle the Slack switch on.

    slack-notifications
  • In the Chat and email conversations section, select/clear the checkbox to manage notifications for new, unassigned, or reassigned conversations.

Troubleshooting notifications 

If you're not receiving notifications as expected, review the following:

  • Users will only receive notifications from unassigned conversations if they've visited their conversations inbox at least once.
  • If you're not receiving sound notifications in your Chrome browser after enabling the Floating notification sound setting, navigate to chrome://settings/content/sound and make sure app.hubspot.com is not muted.
  • Ensure that your browser settings are configured to support push notifications.
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