Connected Email

Not receiving push notifications in browser for targeted conversations

Last updated: October 28, 2019

Push notifications are supported by Google Chrome 32+Firefox 22+Safari 6+Edge, and Opera 25+If you are not receiving push notifications from the conversations tool in your browser and your browser supports push notifications, check to ensure that notifications are not disabled in your browser's settings.


Google Chrome

  • Navigate to chrome://settings/content/notifications in your Chrome browser.
  • Under the Allow section, click Add.
  • Enter in the Site field.
  • Click Add.



  • Click the hamburger menu (three horizontal lines) and select Preferences
  • In the left sidebar menu, click Content
  • Click Choose next to Notifications.
  • Ensure that is set to Allow.



  • With your Safari window open, click Safari in the menu bar, then select Preferences.
  • Click the Notifications tab.
  • Ensure that is set to Allow. If not, select the Allow websites to ask permission to send push notifications checkbox.


  • Click the three dots, then select Settings > View Advanced Settings
  • Under Notifications, click Manage, the click to toggle the switch to on for



  • Navigate to Settings > Preferences, then open the Websites tab.
  • In the Notifications section click Manage Exceptions and ensure is set to Allow.


Internet Explorer:

Internet Explorer does not support push notifications.