Last updated: February 18, 2021
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Please note: these video features are independent of the Vidyard for HubSpot integration, which is a separate paid feature for Vidyard customers.
You can record and send videos to your chat visitors directly from the conversations inbox. The visitor who you’re chatting with will be able to play the video directly in the chat widget. To add a video to a chat message:
You can also add videos to the following bot actions: Send simple message, Ask a question, and Offer email subscription. The bot will share the video with the visitor when they reach this step while chatting with the bot.
Please note: only users with assigned Sales Hub or Service Hub paid seats can record or add videos to emails.
If this is your first time adding video, you'll be prompted to authorize the Vidyard GoVideo application and create a personal account. To confirm your account, click Verify in the follow-up email from Vidyard.
Once your account is ready and you're signed in to Vidyard, you can create personalized video recordings within HubSpot.
Please note: if using Google Chrome, you’ll be prompted to download the Vidyard GoVideo Google Chrome extension before you can create this type of video. If the GoVideo extension is not showing on your browser, refer to Vidyard's documentation for support.
Please note: if your video isn't saved after you finish recording, you can recover it following Vidyard's support documentation.
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