Email

Exclude specific lists or contacts from receiving a marketing email

Last updated: November 19, 2019

When you select recipients for a marketing email, you can exclude specific contacts or lists from receiving the email.

Please note: if a contact is included as a recipient on the Individual contacts tab, they'll receive the email even if they're a member of a list you're excluding.

Exclude contacts in the classic email editor

  • In your HubSpot account, navigate to Marketing > Email.
  • Hover over your email and click Edit, or create a new email.
  • Click the Recipients tab.
  • Use the Lists and Individual contacts tabs to search for recipients to exclude from the email. Hover over the lists or contacts you'd like to exclude and click Exclude.

  • Any excluded lists or contacts will appear in the Don't send to section.

 

Exclude contacts in the drag and drop email editor

  • In your HubSpot account, navigate to Marketing > Email.
  • Hover over your email and click Edit, or create a new email.
  • Click the Send or schedule tab.
  • Click the Don't send to dropdown menu to search for lists and/or individual contacts. 
  • Select the checkbox next to a list or contact to exclude them from this email.
  • In the Review and send panel, you'll see a list of all lists and contacts excluded in the Don't send to section.
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