Email

Not receiving HubSpot system or notification emails

Last updated: June 4, 2020

Applies to:

All products and plans

HubSpot sends notification emails to inform you of events such as test marketing emails, form submissions, lead revisits, and file exports. You will also receive an email when you first sign up for a HubSpot account, or when you need to verify your identity for security purposes.

If you notice that you're not receiving HubSpot emails, follow the troubleshooting steps below to confirm that your HubSpot notifications, email inbox, and whitelisting settings are correct.

If emails sent from HubSpot are resulting in bounces or landing in your SPAM/junk folder, you can adjust your spam filter settings to improve deliverability. Most spam filters allow you to whitelist a sender by adding their domain or IP address.

Please note: if you're experiencing deliverability issues with marketing emails, confirm that your email sending domain is connected before completing the steps below.

Check your HubSpot notification settings

To ensure you've configured your notification preferences correctly, check out the guide to setting up your user notifications. Confirm that you've toggled each email switch on for any specific email notifications you want to receive, or click to toggle the email switch under Global Notifications to receive all notifications in your inbox.

enable-global-email-notifications

 

Check your email inbox settings

Based on the email client you're using, you may need to update certain settings to ensure emails from HubSpot aren't getting filtered out of your inbox. If you're expecting to receive a signup, notification, or verification email from HubSpot and nothing appears in your inbox, check your spam or junk folders to see if your email provider mistakenly filtered them out of your main inbox.

If you're using Microsoft Outlook, you can follow the steps below to confirm that HubSpot emails are not being quarantined, or that they're being sent to your Focused Inbox, if you've enabled it.

Release quarantined HubSpot emails in your Outlook inbox or Office 365 account

Office 365 and Outlook may quarantine HubSpot notification emails automatically. To fix this issue, you should check your quarantined messages and release any HubSpot emails from quarantine. Navigate to the Quarantine section in your Office 365 Security and Compliance Center, then follow these instructions to move any HubSpot emails back to your inbox.

Move HubSpot emails into your Focused Inbox in Microsoft Outlook

If you've enabled Focused Inbox for Microsoft Outlook, it's possible that Outlook may be filtering out emails from HubSpot. To fix this issue, you can follow these steps in Microsoft's documentation.

 

Set up whitelisting

If you've checked your HubSpot notification settings and confirmed your email client isn't filtering HubSpot emails, then you may need to work with your IT team to update your whitelist or add HubSpot as a "safe sender". If you're using a free email provider such as Gmail, you can find whitelisting instructions in their help documentation. 

Whitelist HubSpot email addresses

The following is a complete list of email addresses HubSpot uses for internal email notifications:

Whitelist HubSpot IP addresses

Add your sending IP addresses and hubspotemail.net to your network-level whitelist to ensure that all of HubSpot's in-app communications get delivered by your company's server.

  • Marketing Hub tools: 54.174.52.39, 54.174.52.5, 54.174.59.200, 54.174.60.186, 167.89.32.12, 3.93.157.85, 3.93.157.86, 3.93.157.87, 3.93.157.88
  • Sales Hub tools: 52.55.208.120, 52.200.89.15, 192.254.127.96 - 192.254.127.127
  • Service Hub tools: 54.174.59.92/30, 54.174.59.96/30, 18.208.124.253, 18.208.124.254
  • Conversations inbox: 54.174.61.28, 54.174.61.29, 54.174.61.30, 54.174.61.31

If you're using an email security software (e.g., Mimecast), you can whitelist by adding HubSpot to your SPF record.

/email/not-receiving-hubspot-system-or-notification-emails?__hstc=245501467.015cc329c8d858ce149f22bb357cd45b.1556572855522.1557174739024.1557176838155.19&__hssc=245501467.4.1557176838155&__hsfp=420343025