Frequently Asked Questions

Last updated: February 23, 2018

Available For:

Marketing: Enterprise
Sales: N/A
While you work in the events tool in HubSpot, there may be some questions that come up along the way. Below are some frequently asked questions and answers.

Why do I get an error when creating an event with the events bookmarklet?

When creating an event using the events bookmarklet, you may receive the following error message: "We couldn't create a selector for you. Please put an ID closer to the element you'd like to attach this event to."

This can happen if there's something in the source code of the page causing confusion for the bookmarklet. Learn more about resolving this error here.

How long does it take for events data to update?

Events data is updated every 20-30 minutes.

Can I use wildcard characters for Visited URL Events?

Yes, you can use wildcard characters in the page URL to track visited URL events. Learn more here.

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