Frequently asked questions

Last updated: February 15, 2018

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Marketing: Basic, Pro, Enterprise
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While you work in the lists tool in HubSpot, there may be some questions that come up along the way about how to get the most out of your lists. Below are some frequently asked questions and answers.

If a contact is on multiple lists I'm sending to, will the email send multiple times?

If your email is set to go out to more than one list and you have contacts that may be on more than one of the selected lists, HubSpot will automatically de-duplicate based on the email address. Each recipient will only receive one copy of your email. You can read more about this here.

What is the difference between a smart list and a static list?

Smart lists are dynamic, meaning they constantly update. Static lists do not update as new contacts meet the criteria. Read more about their differences here and why it might be better to use one list type over the other.

If I import a list two times will it create duplicate contacts?

HubSpot will de-duplicate contacts based off of email address, so importing the same list twice will only result in one contact created per email address. Read more about this here.

Will deleting a list delete its contacts?

When you check the box next to the list you want to delete in the Lists dashboard and click Delete, only the list itself will be deleted. A dialog box will appear to confirm that the contacts in the list will not be deleted.

To delete all contacts in a list, navigate to the list and check the box at the top left of the list table. This will select all the contacts in the list. Click Delete. A dialog box will appear to confirm that you want to delete the contacts you have selected.

How do I paste multiple values in my list criteria?

You can paste multiple values in your list criteria for properties that accept multiple values by separating each value with a semicolon (;). For example, if you want to identify contacts from Boston, Philadelphia, or New York, paste "Boston; Philadelphia; New York" into the Contact Property City > is equal to field.

HubSpot Help article screenshot

How do I create a list based on a value a contact used to have for a property?

In the Filters section on the left of your list, select Contact property, Company property or Deal property, followed by the specific property. Select has ever been equal to OR has never been equal to, then enter a value.

HubSpot Help article screenshot

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