Learn a contact's marketing email subscription status

You can check a contact's record to see if they have opted out of receiving all marketing emails, only those of a specific subscription type, or if they can be sent any marketing email. 

Learn if contacts have unsubscribed from all marketing emails

1. In your HubSpot account, click More, then navigate to CRM > Contacts. If More doesn't appear in your account, navigate to CRM > Contacts directly.
2. Click the name of the contact.
3. On the contact record, click the Actions dropdown menu in the About this contact section, then select View all properties.

4. If the Unsubscribed from all email property has a value of true, the contact is unsubscribed from all marketing emails. If the property has a value of false or is blank, the contact isn't unsubscribed from all marketing emails. 
5. You can also review the Opted out of email properties to see if a contact has opted out of a specific subscription type or brand. 

Learn which subscriptions contacts can receive

1. In your HubSpot account, click More, then navigate to CRM > Contacts. If More doesn't appear in your account, navigate to CRM > Contacts directly.
2. Click the name of the contact.
3. On the contact record, click View subscriptions in the Communication subscriptions section of the left column. 

4. If you have multiple brands, click the Brand dropdown menu and select a brand to view its subscription types. 
5. In the right panel, a status of Subscribed, Unsubscribed, or Not Specified will appear in the Status column. Whether you can send emails to contacts who have not specified whether they want a subscription type depends on your data privacy settings.