Perguntas frequentes sobre fluxos de leads e formulários coletados

Veja abaixo uma lista das perguntas mais frequentes sobre as ferramentas de fluxos de leads e formulários coletados.
Observação: a ferramenta de formulários coletados está em versão beta no momento para as contas Marketing Basic, Professional e Enterprise.
Como ela funciona?

Usando o código de rastreamento da HubSpot, a ferramenta rastreará cada visitante anônimo do seu site com um cookie.
Quando a ferramenta de formulários coletados é usada e alguém preencher um formulário no seu site, a HubSpot associará o visitante ao endereço de e-mail informado e gerará um registro do contato. O mesmo acontece quando um contato faz um envio em um fluxo de lead.
Você receberá um e-mail com um link para o novo registro de contato, completo com os valores preenchidos dos campos no formulário coletado e todo o seu histórico de visitas.
Como faço para integrar com os formulários do meu site?

Após a instalação do código de rastreamento, a ferramenta de formulários coletados automaticamente detecta e integra-se com seus formulários de comentários e contato que contêm um campo de endereço de e-mail no seu site. Não é necessário fazer configurações.
A ferramenta de formulários coletados funciona com meu criador de formulários?

Contanto que seu formulário seja um formulário HTML estático, envolto em uma tag HTML
e não contido dentro de
&lt;/code&gt;, a ferramenta de formulários coletados deverá poder capturar os envios.&nbsp;&lt;/p&gt;
&lt;p&gt;Alguns motivos comuns que podem impedir a HubSpot&nbsp;de capturar envios em formulários:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;O formulário não tem a tag &lt;code&gt;&lt;form&gt;&lt;/code&gt; no início e no fim&lt;/li&gt;
&lt;li&gt;O formulário está dentro de &lt;code&gt;&lt;iframe&gt;&lt;/code&gt;&lt;/li&gt;
&lt;li&gt;O formulário tem&nbsp;JavaScript vinculado ao evento de envio de formulário ou um evento de clique do botão de enviar.&nbsp;É assim que os envios são capturados e quaisquer outros eventos podem impedir que a HubSpot&nbsp;reconheça&nbsp;um envio.&lt;/li&gt;
&lt;li&gt;O formulário foi introduzido após o carregamento completo da página. A ferramenta de formulários coletados&nbsp;verifica a página assim que ela é carregada e busca envios em formulários que estavam presentes naquele momento.&nbsp;&lt;/li&gt;
&lt;li&gt;Saiba mais &lt;a href="https://knowledge.hubspot.com/articles/kcs_article/collected-forms/how-do-collected-forms-capture-form-submissions" target="_blank"&gt;aqui&lt;/a&gt;.&lt;/li&gt;
&lt;/ul&gt;
&lt;h2&gt;Por que o formulário pop-up de fluxos de leads não está aparecendo?&lt;/h2&gt;
&lt;p&gt;Há alguns motivos para você não estar vendo o pop-up:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Se você fechar o formulário pop-up na sua página, ele não será exibido&nbsp;novamente por duas semanas. Recomendamos tentar visualizar seu site em uma janela anônima do Chrome. Você também pode usar o botão &lt;strong&gt;Prévia&lt;/strong&gt;&nbsp;nas configurações para visualizar o formulário pop-up mesmo se o tiver fechado.&lt;/li&gt;
&lt;li&gt;Se o formulário pop-up ainda não estiver funcionando, confirme se o código de rastreamento&nbsp;está instalado no seu site.&nbsp;&lt;/li&gt;
&lt;li&gt;Leia mais &lt;a href="https://knowledge.hubspot.com/articles/kcs_article/lead-flows/why-arent-my-lead-flows-displaying" target="_blank"&gt;aqui&lt;/a&gt;.&lt;/li&gt;
&lt;/ul&gt;
&lt;h2&gt;Posso alterar o estilo do formulário pop-up?&lt;/h2&gt;
&lt;p&gt;Clique em um &lt;strong&gt;fluxo de lead&lt;/strong&gt; para fazer alterações. Na página de chamada, você pode alterar a cor do botão de envio do formulário.&nbsp;&lt;/p&gt;
&lt;h2&gt;A ferramenta de formulários coletados&nbsp;funciona com o WooCommerce?&lt;/h2&gt;
&lt;p&gt;Devido à forma como o WooCommerce envia formulários, a HubSpot&nbsp;não consegue fornecer rastreamento para esses formulários. Entretanto, se um visitante enviar um formulário compatível no seu site, a HubSpot&nbsp;poderá rastreá-lo nas páginas de produto do WooCommerce.&lt;/p&gt;
&lt;h2&gt;As ferramentas de fluxos de leads e formulários coletados funcionam com multisite?&lt;/h2&gt;
&lt;p&gt;Sim. Essas ferramentas&nbsp;devem funcionar bem em multisite sem precisar de configuração adicional.&lt;/p&gt;
&lt;h2&gt;Posso personalizar o estilo de um fluxo de lead com meu próprio CSS?&lt;/h2&gt;
&lt;p&gt;Devido à natureza da estrutura HTML do fluxo de lead, direcionar esses elementos com seu próprio CSS para personalizar o estilo &lt;span style="text-decoration: underline;"&gt;não&lt;/span&gt; é recomendado.&nbsp;&lt;/p&gt;
&lt;h2&gt;Posso usar fluxos de leads para que usuários assinem meu blog na HubSpot?&lt;/h2&gt;
&lt;p&gt;Não é possível usar fluxos de leads para que usuários enviem seu formulário de &lt;a href="https://knowledge.hubspot.com/blog-user-guide-v2/how-to-configure-your-blogs-subscription-options" target="_blank"&gt;assinatura de blog na HubSpot&lt;/a&gt;. Saiba como adicionar contatos manualmente à sua lista de assinantes &lt;a href="https://knowledge.hubspot.com/articles/kcs_article/cos-blog/how-do-i-manually-add-contacts-to-my-blog-subscriber-list" target="_blank"&gt;aqui&lt;/a&gt;.&lt;/p&gt;
&lt;p&gt;Se você for usuário do &lt;em&gt;&lt;strong&gt;Marketing&lt;/strong&gt;&lt;/em&gt; &lt;em&gt;Professional&lt;/em&gt; ou &lt;em&gt;Enterprise&lt;/em&gt;, pode configurar um fluxo de trabalho que altere a propriedade de contato de assinatura do blog (ou qualquer outra propriedade de contato que seja usada como critério de lista para sua lista de assinatura do blog) e inscrever os contatos que concluíram o fluxo de lead. Leia mais sobre como criar um fluxo de trabalho &lt;a href="https://knowledge.hubspot.com/articles/kcs_article/workflows/how-to-create-a-workflow" target="_blank"&gt;aqui&lt;/a&gt;.&lt;/p&gt;&lt;/span&gt;
                      &lt;div class="blog-post-topic-wrapper" style="display: none;"&gt;
                            
                          &lt;span class="tag-name"&gt;Lead-Flows&lt;/span&gt;
                        
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