Perguntas frequentes sobre fluxos de leads e formulários coletados

Veja abaixo uma lista das perguntas mais frequentes sobre as ferramentas de fluxos de leads e formulários coletados.
Observação: a ferramenta de formulários coletados está em versão beta no momento para as contas Marketing Basic, Professional e Enterprise.
Como ela funciona?

Usando o código de rastreamento da HubSpot, a ferramenta rastreará cada visitante anônimo do seu site com um cookie.
Quando a ferramenta de formulários coletados é usada e alguém preencher um formulário no seu site, a HubSpot associará o visitante ao endereço de e-mail informado e gerará um registro do contato. O mesmo acontece quando um contato faz um envio em um fluxo de lead.
Você receberá um e-mail com um link para o novo registro de contato, completo com os valores preenchidos dos campos no formulário coletado e todo o seu histórico de visitas.
Como faço para integrar com os formulários do meu site?

Após a instalação do código de rastreamento, a ferramenta de formulários coletados automaticamente detecta e integra-se com seus formulários de comentários e contato que contêm um campo de endereço de e-mail no seu site. Não é necessário fazer configurações.
A ferramenta de formulários coletados funciona com meu criador de formulários?

Contanto que seu formulário seja um formulário HTML estático, envolto em uma tag HTML
e não contido dentro de
&lt;/code&gt;, a ferramenta de formulários coletados deverá poder capturar os envios.&nbsp;&lt;/p&gt;
&lt;p&gt;Alguns motivos comuns que podem impedir a HubSpot&nbsp;de capturar envios em formulários:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;O formulário não tem a tag &lt;code&gt;&lt;form&gt;&lt;/code&gt; no início e no fim&lt;/li&gt;
&lt;li&gt;O formulário está dentro de &lt;code&gt;&lt;iframe&gt;&lt;/code&gt;&lt;/li&gt;
&lt;li&gt;O formulário tem&nbsp;JavaScript vinculado ao evento de envio de formulário ou um evento de clique do botão de enviar.&nbsp;É assim que os envios são capturados e quaisquer outros eventos podem impedir que a HubSpot&nbsp;reconheça&nbsp;um envio.&lt;/li&gt;
&lt;li&gt;O formulário foi introduzido após o carregamento completo da página. A ferramenta de formulários coletados&nbsp;verifica a página assim que ela é carregada e busca envios em formulários que estavam presentes naquele momento.&nbsp;&lt;/li&gt;
&lt;li&gt;Saiba mais &lt;a href="https://knowledge.hubspot.com/articles/kcs_article/collected-forms/how-do-collected-forms-capture-form-submissions" target="_blank"&gt;aqui&lt;/a&gt;.&lt;/li&gt;
&lt;/ul&gt;
&lt;h2&gt;Por que o formulário pop-up de fluxos de leads não está aparecendo?&lt;/h2&gt;
&lt;p&gt;Há alguns motivos para você não estar vendo o pop-up:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Se você fechar o formulário pop-up na sua página, ele não será exibido&nbsp;novamente por duas semanas. Recomendamos tentar visualizar seu site em uma janela anônima do Chrome. Você também pode usar o botão &lt;strong&gt;Prévia&lt;/strong&gt;&nbsp;nas configurações para visualizar o formulário pop-up mesmo se o tiver fechado.&lt;/li&gt;
&lt;li&gt;Se o formulário pop-up ainda não estiver funcionando, confirme se o código de rastreamento&nbsp;está instalado no seu site.&nbsp;&lt;/li&gt;
&lt;li&gt;Leia mais &lt;a href="https://knowledge.hubspot.com/articles/kcs_article/lead-flows/why-arent-my-lead-flows-displaying" target="_blank"&gt;aqui&lt;/a&gt;.&lt;/li&gt;
&lt;/ul&gt;
&lt;h2&gt;Posso alterar o estilo do formulário pop-up?&lt;/h2&gt;
&lt;p&gt;Clique em um &lt;strong&gt;fluxo de lead&lt;/strong&gt; para fazer alterações. Na página de chamada, você pode alterar a cor do botão de envio do formulário.&nbsp;&lt;/p&gt;
&lt;h2&gt;A ferramenta de formulários coletados&nbsp;funciona com o WooCommerce?&lt;/h2&gt;
&lt;p&gt;Devido à forma como o WooCommerce envia formulários, a HubSpot&nbsp;não consegue fornecer rastreamento para esses formulários. Entretanto, se um visitante enviar um formulário compatível no seu site, a HubSpot&nbsp;poderá rastreá-lo nas páginas de produto do WooCommerce.&lt;/p&gt;
&lt;h2&gt;As ferramentas de fluxos de leads e formulários coletados funcionam com multisite?&lt;/h2&gt;
&lt;p&gt;Sim. Essas ferramentas&nbsp;devem funcionar bem em multisite sem precisar de configuração adicional.&lt;/p&gt;
&lt;h2&gt;Posso personalizar o estilo de um fluxo de lead com meu próprio CSS?&lt;/h2&gt;
&lt;p&gt;Devido à natureza da estrutura HTML do fluxo de lead, direcionar esses elementos com seu próprio CSS para personalizar o estilo &lt;span style="text-decoration: underline;"&gt;não&lt;/span&gt; é recomendado.&nbsp;&lt;/p&gt;
&lt;h2&gt;Posso usar fluxos de leads para que usuários assinem meu blog na HubSpot?&lt;/h2&gt;
&lt;p&gt;Não é possível usar fluxos de leads para que usuários enviem seu formulário de &lt;a href="https://knowledge.hubspot.com/blog-user-guide-v2/how-to-configure-your-blogs-subscription-options" target="_blank"&gt;assinatura de blog na HubSpot&lt;/a&gt;. Saiba como adicionar contatos manualmente à sua lista de assinantes &lt;a href="https://knowledge.hubspot.com/articles/kcs_article/cos-blog/how-do-i-manually-add-contacts-to-my-blog-subscriber-list" target="_blank"&gt;aqui&lt;/a&gt;.&lt;/p&gt;
&lt;p&gt;Se você for usuário do &lt;em&gt;&lt;strong&gt;Marketing&lt;/strong&gt;&lt;/em&gt; &lt;em&gt;Professional&lt;/em&gt; ou &lt;em&gt;Enterprise&lt;/em&gt;, pode configurar um fluxo de trabalho que altere a propriedade de contato de assinatura do blog (ou qualquer outra propriedade de contato que seja usada como critério de lista para sua lista de assinatura do blog) e inscrever os contatos que concluíram o fluxo de lead. Leia mais sobre como criar um fluxo de trabalho &lt;a href="https://knowledge.hubspot.com/articles/kcs_article/workflows/how-to-create-a-workflow" target="_blank"&gt;aqui&lt;/a&gt;.&lt;/p&gt;&lt;/span&gt;
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&lt;ul&gt;
  
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        &lt;li&gt;&lt;a href="https://knowledge.hubspot.com/pt/pop-up-forms/pop-up-forms-not-displaying"&gt;Os fluxos de leads não estão sendo exibidos&lt;/a&gt;&lt;/li&gt;
      
    
  
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             &lt;li&gt;&lt;a class="hsg-intl__link-en" href="//designers.hubspot.com/blog"&gt;Blog de web design&lt;/a&gt;&lt;/li&gt;
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Did you call trackScreen()?");null==t.what_event_class&amp;&amp;n.push("Missing property: what.event_class/what_event_class.");this.isExternal||null==t.who_team_identifier&amp;&amp;n.push("Missing property: who.teamIdentifier/who_team_identifier");if(n.length){if(console.group){e="HublyticsTrackerJS Errors";console.group(e);hublytics.log(t);n.forEach(function(t){return hublytics.error(t)});"function"==typeof console.groupEnd&amp;&amp;console.groupEnd(e)}else n.forEach(function(t){return hublytics.error(t)});return!1}return!0};o.prototype.considerSending=function(t,e){null==e&amp;&amp;(e={});this.eventsQueue.push(t);this.saveEvent(t);e.callback&amp;&amp;this.callbackQueue.push(e.callback);return e.enqueueOnly?void 0:this.tryFlush()};o.prototype.setWhoIdentifierV2=function(){var t,e,n,i,r,s,o,a;if(!this.who_identifier_v2)if(this.isExternal){t="__hstc";n=f(t);if(n){i=n.split(".")[1];this.who_identifier_v2="VISITOR:::"+i+":::"+this.accountId}else{hublytics.error("Couldn't find "+t+" cookie even though _hstc_ran=true");this.immediatelyTrackHublyticsError("hstc-cookie-not-found")}}else this.who_identifier_v2="EMAIL:::"+this.email+":::"+this.accountId;if(this.who_identifier_v2){o=this.eventsQueue;a=[];for(r=0,s=o.length;s&gt;r;r++){e=o[r];a.push(e.who_identifier_v2=this.who_identifier_v2)}return a}};o.prototype.immediatelyTrackHublyticsError=function(t){var e;e={hublytics_account_id:this.accountId,where_app:this.app,where_screen:this.screen||"hstc-cookie-error",where_subscreen:this.subscreen,who_identifier:this.userIdentifier,who_team_identifier:this.teamIdentifier,who_email:this.email,what_event:t,what_event_class:i.ERROR,when_timestamp:Date.now(),library:c};return this.actualFlush([e])};o.prototype.canFlush=function(){return!this.inBatchPeriod&amp;&amp;(!this.isExternal||this.isExternal&amp;&amp;window._hstc_ran)};o.prototype.tryFlush=function(){if(this.canFlush()&amp;&amp;this.eventsQueue.length){this.setWhoIdentifierV2();this.actualFlush(this.eventsQueue,this.callbackQueue);this.eventsQueue=[];return this.callbackQueue=[]}};o.prototype.actualFlush=function(t,e){var n,i,r,s;null==e&amp;&amp;(e=[]);hublytics.log("Sending events:");for(r=0,s=t.length;s&gt;r;r++){n=t[r];hublytics.log(n)}i=new XMLHttpRequest;i.open("POST",this.getTrackingURL(),!0);i.setRequestHeader("Content-Type","application/json; charset=UTF-8");i.onreadystatechange=function(t){return function(){var n,r,s,o;if(4===i.readyState){i.status&gt;=200&amp;&amp;i.status&lt;300&amp;&amp;t.clearSavedEvents();o=[];for(r=0,s=e.length;s&gt;r;r++){n=e[r];o.push(n())}return o}}}(this);i.send(JSON.stringify(t));return this.eventsLog=this.eventsLog.concat(t)};o.prototype.saveEvent=function(t){var e;e=this.getSavedEvents();e.push(t);return hublytics.setStorage(this.getEventsStorageKey(),e)};o.prototype.clearSavedEvents=function(){return hublytics.clearStorage(this.getEventsStorageKey())};o.prototype.getSavedEvents=function(){return hublytics.getStorage(this.getEventsStorageKey())||[]};o.prototype.getEventsStorageKey=function(){return p+this.accountId};o.prototype.getTrackingURL=function(){var t,e;e="?clientSendTimestamp="+Date.now();t=this.apiInfo[this.env];return t?"https://"+t+"/"+a+e:hublytics.error("Unknown env: "+this.env)};o.prototype.printEventsLog=function(){var t;t="All hublytics events during this session";console.group(t);console.log("--- As a table ---");console.table(this.eventsLog);console.log("--- As an array ---");console.log(this.eventsLog);return console.groupEnd(t)};o.prototype.printState=function(){var t,e,n,i,r;n=["app","screen","subscreen","subscreen2","accountId","env","userIdentifier","teamIdentifier","email","isExternal"];t="State of the HublyticsTracker";console.group(t);for(i=0,r=n.length;r&gt;i;i++){e=n[i];hublytics.log(""+e+": "+this[e])}return console.groupEnd(t)};return o}();window.HublyticsTracker=new u;"undefined"!=typeof hubspot&amp;&amp;hubspot.define&amp;&amp;hubspot.define("hubspot.HublyticsTrackerJS.tracker",["hubspot.HublyticsTrackerJS.utils"],function(t){return window.HublyticsTracker})}).call(this);(function(){}).call(this);var LIBRARY_INFO={name:"hublyticstrackerjs-external_non_app_wrapper",version:2};window.HublyticsTracker.init=function(t,e){var n=void 0===arguments[2]?{}:arguments[2],i=n.env;this._initialize(hublytics.extend({accountId:e,app:t,env:i,isExternal:!0,everyEventProperties:{library:LIBRARY_INFO}},n))};(function(){}).call(this);
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