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Transfer certifications to another email address

Last updated: November 1, 2021

Applies to:

All products and plans

If you change your email address in HubSpot, you can transfer certifications associated with your original email address to your new email address. All certification statuses, including those in progress, will be transferred.

  • In your HubSpot account, click your account name in the top right corner, then click HubSpot Academy.
  • Click the My team tab, where you can view the certification status of all users in the account.
  • Locate your existing email address. Click the Manage certificates dropdown menu under the email address, then select Transfer certificates to a new email address. 


  • In the dialog box, enter the New email address to transfer your certificates to, then click Transfer.

Please note:
  • Review and confirm the certificates that will be transferred to the new email address, then click Yes, transfer.
  • You'll be redirected back to the My team tab with an in-app message: "We've sent an email with a link to [new email address]. Click on the link in the email to confirm your address and finish the transfer."
  • Navigate to your new email address inbox and open the email with the subject Transferring your awards. If the email does not appear in your inbox, check any Promotions or SPAM/Junk folders.
  • In the email body, click Confirm email address.

  • You'll be redirected to the My team tab in the HubSpot Academy, where the certificates will now be associated with the user with the new email address.