Social

Can't connect social page to HubSpot

Last updated: November 15, 2019

Applies to:

Marketing Hub  Professional, Enterprise
Legacy Marketing Hub Basic

When you try to connect a Facebook or LinkedIn page to HubSpot, you may experience a connection issue where your page isn't available for selection.

If you're unable to connect your Instagram Business Account to HubSpot, check out this article: Can't connect Instagram Business Account to HubSpot.

Can't connect Facebook page to HubSpot

When you connect or reconnect a Facebook account, you might encounter an issue when connecting your page, or you might not see a page appear for selection to connect to HubSpot. To fix this issue, you might need to adjust permissions within Facebook, or connect with a different Facebook account. 

Insufficient permissions

If you don't see a certain page appear when connecting your Facebook account to HubSpot, it usually means you don't have the right user role or business integration permissions, or there is a connection issue where Facebook hasn’t sent over the correct permissions.

To resolve this issue:

  • Open a new incognito or private window in your browser.
  • Log in to your Facebook account.
  • Ensure that you're an Admin or Editor for the Facebook page(s) you're connecting to HubSpot.
  • In the upper right, click the dropdown arrow downCarat and select Settings.
  • In the left sidebar menu, navigate to Business Integrations.
  • In the HubSpot integration box, click View and edit.
  • In the dialog box, ensure all permissions are granted, including all permissions in the This business integration can section.
  • In the bottom right, click Save.

If the Facebook page(s) still doesn't appear for selection to connect to HubSpot:

  • In your Facebook account, navigate back to Business Integrations.
  • In the HubSpot integration box, select the checkbox and click Remove.

  • In the dialog box, ensure the Also delete all posts, photos and videos on Facebook that HubSpot may have published on your behalf checkbox is not selected. Click Remove.
  • Navigate to your HubSpot account and reconnect your Facebook account.

Invalid Facebook account

If you attempt to login to Facebook with your company page, or if you connect with a Facebook user account that has credentials you've shared with your coworkers or teammates, you may not be able to use the HubSpot Social tool.

If you've previously connected a Facebook account affiliated with a company page or shared Facebook user account, you need to reconnect with a different Facebook user:

  • In Facebook, navigate to the business page you want to connect.
  • In the top right, click Settings, then click Page Roles in the left panel.
  • Confirm that at least one Facebook user has been added as a page role, and ensure that they are an admin. If no admins are present, add your Facebook user account, or add the Facebook user account of one of your colleagues.
  • The page admin you added to your page should then sign into their Facebook account. Then, in the same browser, the page admin should navigate to your HubSpot Social settings and connect the Facebook business page.

Can't connect LinkedIn Company Page to HubSpot

When you connect a LinkedIn account, you might not see your Company Page(s) appear for selection to connect to HubSpot. This usually occurs when you don't have the right user role, or there is a connection issue where LinkedIn hasn’t sent over the correct permissions. To resolve this issue:

  • Open a new incognito or private window in your browser.
  • Log in to your HubSpot account.
  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Marketing > Social.
  • In the Accounts tab, hover over your LinkedIn account and click Disconnect.
  • Log in to your LinkedIn account.
  • Ensure that you have Designated Admin access for the LinkedIn Company Page(s) you're connecting to HubSpot.
  • In the upper right, click your photo/avatar and select Settings & Privacy.
  • Click the Account tab.
  • In the left sidebar menu, navigate to Partners and services.
  • In the Permitted Services section, click Change.
  • On the right of HubSpot and/or HubSpot Social v2, click Remove.