Why aren't visits being recorded?
Your Dashboard and Reports Home are built off Sources information. Sources is where you'll go to answer many of your questions. Please keep in mind that, on average, Sources can take up to 30 minutes to update information. Any views that are made within this timeframe after the most recent update will not be visible until the next time the report updates. Once the report updates, you'll be able to see these views recorded in your analytics tools, including the analytics properties on your contacts' records.
Also note that if you are visiting your website from a filtered IP, your session will not be recorded.
My customer is not showing up in sources or the dashboard for the month they converted.
HubSpot reports on marketing efforts, providing closed-loop reporting. This essentially means that the customer will be reported for the month of their initial conversion to a lead, not their time of conversion to a customer. This type of reporting shows you, the marketer, what marketing efforts took place which led to a customer. With an Enterprise subscription, you can also create a contacts report and view how long it has taken your customers to close (using the Days to Close property).
While you'll have to go back in your sources and dashboard history, you'll be able to tie back the initial conversion to a particular campaign or marketing effort.
Do my form submissions from filtered IPs show up anywhere?
Yes! You can view these filtered form submissions in your Sources data in Offline Sources. This data will be displayed by default unless you click on Offline Sources to deselect that source from displaying in the graph.
You'll see another source of Offline Sources appear at the bottom of the legend. When you click Offline Sources, you'll see a handful of categories, such as API, Salesforce, and Form.
Those in Form contain filtered contacts. When a contact submits a form through a filtered IP, the analytics captures the submission but doesn't include it in the total number of submissions for your form. The analytics will also exclude the website session from your reports since the IP is filtered out. This contact would have no sessions recorded and is therefore bucketed under Offline Sources. This allows you to keep filtered data separate in your reports.
Click the number of contacts to the right of Form to view a list of contacts that have submitted forms from filtered IPs. You can export this contact data, add these contacts to an existing static list, or create a new list out of them.
I have more questions about the sources report...
That's okay. We have more answers. Check out the links below.