Last updated: April 14, 2021
|All products and plans|
With tickets, you can organize all of your customer inquiries in one place and track trends over time. You can create individual tickets from your tickets index page, a contact record, or your conversations inbox. You can also automate the process using workflows and the support form.
After creating tickets, learn how to create dashboards to report on your tickets.
You can associate an existing ticket with a specific contact, or create a new ticket directly from the contact record or the contacts dashboard.
The new or existing ticket will be associated with the record. Learn more about the activities that will be associated to these different records.
You can create tickets in your conversations inbox from the following channels:
To view which of your email and form channels are connected to ticket pipelines:
In your HubSpot account, click the settings icon settings in the main navigation bar.
HubSpot uses the Contact owner, Company owner, Deal owner, and Ticket owner properties to set the ownership...
Properties are used to store data on HubSpot’s standard CRM objects, custom objects, and products. You can:
When you create a custom property in HubSpot, the type of information you want the property to collect and...