Workflows

Turn off workflows

Last updated: November 19, 2019

Applies to:

Marketing Hub  Professional, Enterprise
Sales Hub  Professional, Enterprise
Service Hub  Professional, Enterprise

 

Turn off a workflow

  • In your HubSpot account, navigate to Automation > Workflows.
  • Click the name of the workflow.
  • In the upper right, click to toggle the Workflow is ON switch off.

 

Impact on objects in a workflow that is turned off

When a workflow is turned off, objects that meet the enrollment triggers will not be enrolled in the workflow. Active objects in the workflow will still continue through the workflow, but any actions apart from delays will not be executed. You'll see a message in the workflow's History tab for each action set to execute while the workflow is turned off.

Workflow is turned off when action is scheduled to execute

  • An object has completed action #1 in your workflow, and it is scheduled for action #2 to execute two days later.
  • You turn the workflow off, and two days pass and the scheduled time for action #2 arrives. Because the workflow is still off, action #2 will not execute for that object.
  • The object will continue to the next action, scheduled delay, or will complete the workflow if there are no more actions.

Workflow is not turned off when action is scheduled to execute

  • An object has completed action #1 in your workflow, and it is scheduled for action #2 to execute two days later.
  • You turn the workflow off, then one day passes and you turn the workflow on again. One more day passes and the scheduled time for action #2 arrives. Because the workflow is on when action #2 is scheduled to execute, action #2 will execute for that object.
  • The object will continue to the next action, scheduled delay, or will complete the workflow if there are no more actions.

Please note: when an object skips an action or actions when a workflow is turned off, these actions will not be executed when the workflow is turned on again. It is currently not possible to re-enroll an object into a specific step in a workflow.

/workflows/turn-off-workflows?hs_ungate__cos_renderer_combine_all_css_disable=true&hsSkipCache=true