Account Settings

Reset your two-factor authentication

Last updated: March 11, 2020

If you lose the device you use for two-factor authentication (2FA), or are unable to access your 2FA method, you can easily request help from an account administrator to have your 2FA reset. Once your 2FA is reset, you can log in with only your username and password.

2FA reset requirements

  • To reset your 2FA, you must be a user in only one account. If you're a user in multiple accounts, you won't be able to use this method. Instead, you'll need to contact HubSpot support.
  • There must be at least one super admin able to log in to the account. If you're a super admin looking to reset your 2FA, you'll need another super admin to help. If you're the only super admin, or there are no super admins in the account, you won't be able to use this method. Instead, you'll need to send a request to HubSpot support.

Request a 2FA reset

  • On the HubSpot login screen, enter your login credentials.
  • On the login verification screen, click Lost your authentication device? 

    hubspot-login-lost-authentication-device
  • On the next screen, click Get help from your account administrator

    hubspot-login-lost-authentication-device-get-help
  • If you don't see the Get help from your account administrator button, you can click Get help from HubSpot support to start the reset process.
  • On the next screen, you'll see a confirmation that an email will be sent to all account super admins to start the reset process. To send the email, click Send email.
  • The account super admins will receive an email with further instructions. You'll need to confirm with them that you're unable to log in and need to reset your 2FA.
  • You'll receive an email with a code that a super admin will use to reset your 2FA.
  • Once your 2FA has been reset, you can log in with just your email address and password.

 

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