If you lose the device you use for two-factor authentication (2FA), uninstall the HubSpot app, or are otherwise unable to access your 2FA method, you can reset your 2FA using one of several methods selected during your 2FA set up. Once your 2FA is reset, you can log in with only your username and password.
Users in a partner account can request a 2FA reset which will be routed to super admins in the partner account.
If you are unable to access your 2FA method, on the login verification screen, click one of the following options:
Use a backup code: to enter one of the 10 backup verification codes supplied during 2FA set up.
Lost your authentication device?: to receive access from an account administrator or the HubSpot support team.
If you are on a single account eligible with super admins, an email will be sent to one of your super admins to begin the reset process. You will receive an email with a code. You must share this code with one of your super admins to have your 2FA reset.
Please note: if your account is eligible for super admins, only the first 10 account super admins will receive the reset email.
If you are on multiple accounts, you are the only administrator on your account, or you do not have an account eligible with super admins, you will receive an email with further verification instructions. Click on the link in the email to open a list of security questions. Once your answers are submitted, a member of the HubSpot support team will send you an email to help. A response can take between 48-72 hours.
Account access is immediately granted once the super admin or HubSpot support team resets your 2FA.
Please note: the best way to ensure you retain access to your HubSpot account is to set up both primary and secondary methods for your 2FA login. When you set up 2FA, you will be provided with backup codes, which you can download as a PDF and save to your device. The file name is backupCodes.pdf. The combination of a primary and secondary 2FA method (e.g. HubSpot mobile app, Google Authenticator, text message) as well as stored backup codes for recovery will give you the most secure and reliable two-factor authentication setup for your HubSpot account.
Once your 2FA has been reset, you can log in with just your email address and password
Thank you for your feedback, it means a lot to us.