Last updated: November 3, 2021
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If you have any questions or technical issues while using HubSpot, click the Help button in the bottom-right corner of your account to see your HubSpot Support options.
Your access to HubSpot Support depends on your subscription type:
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HubSpot’s Knowledge Base is a library of how-to guides, reference docs, and troubleshooting steps. Search or browse the Knowledge Base to get help with all of HubSpot’s tools. You may also see helpful links to relevant articles within the HubSpot app.
HubSpot’s mission for the community is to provide users with a place to ask questions, find answers, and engage with professionals from around the world. The HubSpot Community helps foster conversations and allows you to get the most out of HubSpot's products.You can access the community from the help panel, by visiting the Help Center, or by navigating to community.hubspot.com. After you sign in, you'll be redirected back to the community where you can browse through topics or create your own.
Please note: HubSpot currently only offers phone support in English. Chat, callback, and email support is available in English, French, German, Japanese, Portuguese, and Spanish. To request a call-back in a specific language, ensure that your individual user settings are set to that language.
To contact HubSpot Support, in the Support section of the help panel, click Contact Support or Email Support.
When submitting a ticket, there are several steps you can take to help ensure that your issue is resolved efficiently:
Whether you submit a call-back request, web ticket, or start a chat session, keeping these tips in mind will allow HubSpot's support specialists to begin working toward a resolution as soon as the ticket is assigned.
After you enter information about your issue, submit the ticket to get assistance from HubSpot Support:
Your Support inbox allows you to get in touch with HubSpot Support, as well as view your account's current and past tickets with HubSpot Support.
To enter your Support inbox, click View your Support inbox in the Support section of the help panel.
When you receive a reply from one of HubSpot's support specialists on an open support ticket, the Help button will turn blue along with a picture of the support specialist and a number that indicates the amount of activity. To navigate to your Support inbox to view your ticket and respond to or close the ticket, click Help.
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