By default, HubSpot employees, such as your onboarding specialist, support specialists, and account managers, have limited access to parts of your HubSpot account to help you with HubSpot.
You can prevent HubSpot employees from accessing your account, but this will also affect their ability to assist if needed. For example, if you prevent HubSpot employee access to your account and another user in the same account reaches out to HubSpot Support, the support specialists will not have access to the account and cannot investigate the issue.
Before you get started
When managing HubSpot employee access to your account, please note the following:
- To manage HubSpot employee access, you must set up your portal login settings first. If not, the setting to manage HubSpot employee access to your account will not appear.
- To configure this setting, your user account must have Super admin permissions.
- If you require help from HubSpot, turn this setting on before requesting help.
- When this toggle is turned on, HubSpot employees will have access to your account for 24 hours.
- Turning the toggle off will prevent new employees from accessing your account, but existing employees will retain access for the next 24 hours.
Prevent HubSpot employee access
To prevent HubSpot employees from accessing your account:
- In your HubSpot account, click the settings settings icon in the top navigation bar.
- In the left sidebar menu, navigate to Security > Settings & Activity.
- Under Account Access, clear the Allow HubSpot employees access to your account for support and assistance checkbox.
- In the dialog box, click Yes.
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