Last updated: August 24, 2021
|Service Hub Professional, Enterprise|
When contacts submit feedback to your surveys, you can use submission data in HubSpot tools to help understand how customers feel about your business.
You can use feedback submission properties within HubSpot to segment contacts in a list, enroll records in workflows, and create custom single-object or cross-object reports.
Please note: feedback submissions properties are stored separately from standard CRM objects.
The default feedback submission properties are created automatically by HubSpot, but you can also create your own submission properties within custom surveys.
You can also create custom submission properties to gather feedback that is specific to your business. Once you've created a property in the custom survey editor, the property will appear as a filter when you set list criteria, choose workflow enrollment triggers, or build custom reports.
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