Send an email from a contact's owner

Last updated: January 11, 2021

Applies to:

Marketing Hub  Starter, Professional, Enterprise
CMS Hub  Professional, Enterprise
Legacy Marketing Hub Basic

Using the Contact owner property, you may use personalization tokens in your marketing emails to make the from name and from address appear as having been sent from specific owner.

Please note: All test emails are sent from, to protect your email deliverability rates. When you send the email to your contacts, it will be sent with the From name and From address you've specified.

  • In your HubSpot account, navigate to Marketing > Email.
  • Click the name of an existing email draft or click Create email at the upper right.
  • At the top of the screen, click the Settings tab.
  • Click the From name dropdown menu.
  • Click Add Personalization token.
  • In the dialog box, click the Property dropdown menu, then select Contact owner.
  • The Default user is set in your email content settings, and will be the value displayed if the contact who receives the email does not have an owner set in HubSpot. Click the User property dropdown menu and select Full Name
  • Click Insert.


Repeat the steps above to add the owner email token as the From address.


If you want to send your emails from someone other than the contact owner, you can use these same steps using custom contact properties