Last updated: October 20, 2023
Billing contacts will receive an invoice in your HubSpot account at the start of your billing cycle. If your contract is established on invoicing terms, an email with your invoice information will also be sent. Upon making a payment, a receipt will be sent to the billing administrator of your account.
To view and download your HubSpot invoice:
You must be a billing admin to pay your HubSpot account invoice.
When multiple invoices are past due, you'll see a past due banner at the top of your Account & Billing screen.
After your invoice has been paid, receipts will be mailed to the account's billing admin and can also be accessed from your account settings. To download a receipt:
To change your contract’s billing frequency from monthly to annual or vice versa, please contact your Contract Manager. If you do not have your Contract Manager's contact information, click Help in the bottom-right of your HubSpot account to contact HubSpot Support.
To change your contract to automatic credit card terms, please contact your Contract Manager. If you don't have your Contract Manager's contact information, click Help in the bottom-right of your HubSpot account to contact HubSpot Support.
Please reach out to the billing team at email@example.com and the team will be able to assist.
Learn more about managing your billing details.
The following users will receive invoice notifications: primary account contact, billing contacts, and the Decision maker.
To change the user:
Per HubSpot's Terms of Service, if you are located in the European Union, all fees are exclusive of any VAT and you represent that you are registered for VAT purposes in your member state. At HubSpot's request, you will provide HubSpot with the VAT registration number under which you are registered in your member state. If you do not provide a VAT registration number prior to checkout, HubSpot will not issue refunds or credits for any VAT that was charge
For customers located in the United States, please email your Sales Tax Exemption form to firstname.lastname@example.org for US-tax exemption specific support.