Last updated: November 8, 2024
Available with any of the following subscriptions, except where noted:
All products and plans
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Billing contacts will receive an invoice in your HubSpot account at the start of your billing cycle. If your contract is established on invoicing terms, an email with your invoice information will also be sent. Upon making a payment, a receipt will be sent to the billing administrator of your account.
View and download your HubSpot invoice
To view and download your HubSpot invoice:
- In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
- Click the Transactions tab.
- By default, all transactions will display in a table with the most recent transaction at the top. Use the menu on the left to navigate between your refunds, payments, invoices, and orders.
- Click View under an invoice to view it in a new tab.
- Click Download to download a PDF.
Pay your HubSpot invoice
You must be a billing admin to pay your HubSpot account invoice.
When multiple invoices are past due, you'll see a past due banner at the top of your Account & Billing screen. 
- In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
- Click the Transactions tab.
- At the top you'll see how many invoices are due along with the total amount. Pay all invoices at once by clicking Pay all invoices.
- From the Transactions tab, you can also add, edit, or remove a purchase order number from an invoice.
- To add a purchase number number to an open invoice, click Add PO number in the PO Number column.
- If you previously added a purchase order number, you can update or remove it by clicking Edit or Remove in the PO Number column.
- To add a purchase number number to an open invoice, click Add PO number in the PO Number column.
- To pay an individual invoice, click Pay now next to the oldest outstanding invoice.
- In the right panel, select your payment method:
- To use an existing payment method, select the listed payment method.
- To add a new credit card, click Manage payment methods. Learn more about adding a new payment method.
- Click Pay invoice to complete your transaction.
View your HubSpot receipt
After your invoice has been paid, receipts will be mailed to the account's billing admin and can also be accessed from your account settings. To download a receipt:
- In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
- Click the Transactions tab.
- On the left, click Payments.
- Click View under a payment to view the receipt in a new tab.
- Click Download to download a PDF of the receipt.
Frequently Asked Questions
How do I change my billing frequency?
To change your contract’s billing frequency from monthly to annual or vice versa, please contact your Contract Manager. If you do not have your Contract Manager's contact information, click Help in the bottom-right of your HubSpot account to contact HubSpot Support.
How do I change my contract to automatic credit card terms?
To change your contract to automatic credit card terms, please contact your Contract Manager. If you don't have your Contract Manager's contact information, click Help in the bottom-right of your HubSpot account to contact HubSpot Support.
Am I able to receive my HubSpot account's invoice before the bill date?
Please reach out to the billing team at billing@hubspot.com and the team will be able to assist.
Learn more about managing your billing details.
How do I change which user receives our invoices?
The following users will receive invoice notifications: primary account contact, billing contacts, and the Decision maker.
To change the user:
- In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
- Click the Company Info tab.
- Click the dropdown menus in the Primary Account Contact, Billing Contacts, and Other Contacts sections and select the new user who should receive HubSpot billing and renewal information.
What should I do if I am tax/VAT-exempt, but was charged tax/VAT?
Per HubSpot's Terms of Service, if you are located in the European Union, all fees are exclusive of any VAT and you represent that you are registered for VAT purposes in your member state. At HubSpot's request, you will provide HubSpot with the VAT registration number under which you are registered in your member state. If you do not provide a VAT registration number prior to checkout, HubSpot will not issue refunds or credits for any VAT that was charge
For customers located in the United States, please email your Sales Tax Exemption form to billing@hubspot.com for US-tax exemption specific support.
Can I add a purchase order number to my HubSpot invoice?
Yes. After receiving a quote, you can add a PO number at the Payment Details step during checkout.
This number will then appear on the first set of invoices related to the purchase. You can later update or remove this number on open invoices from the Transactions tab.
