Last updated: June 28, 2023
If your Marketing Hub subscription includes marketing contacts, you can choose which contacts you'll be billed for by setting their marketing status. Contacts whose marketing contact status has been set to Marketing contact will count towards your contact tier, while those set to Non-marketing contact will not.
This article outlines billing information related to marketing contacts. For more information about gaining access to and using marketing contacts, read the marketing contacts overview article.
Please note: the following information applies only to Marketing Hub Starter, Professional, and Enterprise accounts with marketing contacts. Older Marketing Hub accounts may not have marketing contacts. Learn how to check if your HubSpot account has access to marketing contacts or request marketing contacts for your account.
You can view your count of marketing contacts at any time in your Account & Billing page or with a dashboard report.
To check your count of marketing contacts:
You can also create a dashboard to monitor your marketing contacts in real time:
The following will occur on your update date each month:
For example, your update date is May 1. If you set a contact as marketing on April 30, the contact will be considered a marketing contact for the month of May. If you set the same contact as non-marketing on May 15, they will still be considered a marketing contact, and will count towards your contact tier limit, until the next update date. On the next update date, June 1, the contact’s non-marketing status will take effect.
The update date to move contacts from marketing to non-marketing depends on your HubSpot subscription:
To find your next update date:
If the number of marketing contacts in your account exceeds your current contact tier, you'll be automatically upgraded to the next contact tier, and you'll receive a prorated charge the following day. The cost of the tier upgrade will depend on your current contact tier, how many marketing contacts you've exceeded your tier limit by, and your subscription term. Once you’ve exceeded your contact tier limit, you'll continue to be billed for the higher contact tier.
You cannot decrease your contact tier until your renewal date, which varies depending on if you have a month-to-month or yearly contract. Even if the number of marketing contacts goes below your current contact tier, your account will not automatically be downgraded.
Learn how to avoid automatic contact tier upgrades.
Some best practices to prevent an automatic contact tier upgrade include:
If you have additional questions about managing marketing contacts, reach out to your Customer Success Manager.