When you experience an issue that is isolated to your computer and the browser you are using, you may need to clear your browser cache. For example, if you recently updated the logo on your home page, and your colleague can see the change on their computer but you cannot, clearing your cache is a good first troubleshooting step.
The process for clearing your cache is different in every browser. See below for links to resources for all of the the major browsers. Please note that some variations to the tutorials below may apply depending on your current version of the browser:
After you have cleared your cache, please remember to completely restart your browser. This step ensures that the cache has been completely cleared.
- Which browsers are supported by HubSpot?
- What browsers are supported for HubSpot-hosted content?
- Update your browser