Email

Can I customize my CAN-SPAM email footer?

Last updated: May 31, 2018

Applies to:

Marketing Hub: Basic, Pro, Enterprise

To maintain compliance with the CAN-SPAM Act of 2003, all HubSpot email templates are required to include information about the physical location of your business, and a mechanism for your contacts to update their email subscription preferences. 

To customize your email footer in a drag and drop template:

  • In your HubSpot Marketing Hub Basic, Professional, or Enterprise account, navigate to Marketing > Files and Templates > Design Tools.
  • Click on an email template in the finder to select it in the editor.
  • Click on the Office location information to select this module for editing in the inspector.
  • You can click to expand this module's STYLING OPTIONS to modify default fonts, colors, and spacing.
  • In the DEFAULT CONTENT section of the inspector, hover and click on the Location text preview to modify the default content in in the editor.
edit-office-location-information-module
  • Once you're done making your edits in the rich text module in the editor, click Back to template to return to the email template you're working on.
  • Click Publish changes to make your changes live.

Please note: Since global modules are limited to page templates only. Therefore CAN-SPAM module customization need to be implemented on a template-by-template basis.

HTML email templates

If you are working with an HTML email template, you must insert the required CAN-SPAM HubL tokens in order for your template to be able to be saved. 

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