Calling

Register your phone number for calling

Last updated: October 13, 2020

Register and verify your phone number to make calls using the HubSpot calling tool. You can add multiple phone numbers and manage these phone numbers in your settings. 

Register phone numbers

The process for registering a phone number is user-specific; while multiple users can use the same number in your account, each user must register the phone number individually. Before you register a phone number, make sure your country is supported for calling.

  • In your HubSpot account, navigate to your records
  • Click the name of a record.
  • In the left panel, click the call icon calling.
  • Click Add your phone number to register your phone number.

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  • In the dialog box, enter your phone number and an extension (if applicable).
  • You can choose how the verification code is delivered to you. Select the SMS message or Phone call radio button.
  • Click Text me or Call me

You'll receive a SMS message or phone call to verify that you have access to the phone number. When prompted, enter the verification code that appears on your screen.

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Once this is completed, a confirmation message will appear. In the dialog box, click Back to contact. You can now make calls in HubSpot

To add additional numbers:

  • Click the call icon calling again.
  • Click the From dropdown menu and select Add new phone number.

Set a default phone number

If you have registered additional phone numbers for calling, the first number you added will automatically become the default. To change the default number:

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Sales > Calling.
  • In the Phone Numbers section, click the star next to the phone number to set as the default.

Delete a phone number

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Sales > Calling.
  • In the Phone Numbers section, click Delete next to the number. Once deleted, the number will no longer be an option for calling.

Reconnect HubSpot calling

If you enabled calling a month ago and have not registered any new numbers or made any calls in the past seven days, the calling tool will be disabled in your account. Before your calling tool is disabled, you'll be notified by email and will have seven days from when you were first notified to opt out of having your calling tool disabled.

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To keep your calling tool active, click Keep my calling account activated in the notification email. You will then be redirected to your account's calling settings and will see a notification banner indicating if your calling account is still active. 
 
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