Calls can be made to and from phone numbers in any of the following mainland countries. If you have acquired a HubSpot provided phone number to make calls, HubSpot only offers HubSpot provided phone numbers from the specific countries listed in this article.
Some supported countries for HubSpot provided phone numbers are in public beta. If you're a Super Admin, learn how to opt your account into the beta.
Supported countries for calling
When making calls from HubSpot using either a registered outbound phone number or a HubSpot provided phone number, the following countries are supported. Any overseas territories that use the same international country codee as the countries in this list are supported as well. If a country is not included, learn more about HubSpot's global calling options. This list is subject to change.
HubSpot also limits calls made to special service numbers and numbers with a high risk of fraud. If you frequently place calls to these numbers, or need to make calls to countries not included on the list below, learn more about using a Twilio Connect account to make calls in HubSpot.
These countries are also supported by SMS two-factor authentication.
Please note: you must have an assigned Sales Hub or Service Hub paid seat to register your phone number with one of the countries listed below.
| Country |
Alert |
| Argentina |
|
| Austria |
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| Australia/Cocos/Christmas Island |
For users in Australia, calls from a registered outbound number to Telstra carrier numbers may fail due to Telstra's spam prevention settings. To avoid this issue, it is recommend you set up a HubSpot-provided Australian number to use for placing outbound calls. Alternatively, you can set up a Twilio account and connect it to HubSpot to place outbound calls, or use any other HubSpot calling integration. |
| Belgium |
|
| Brazil |
Outbound calls from registered +55 phone numbers will no longer be supported in HubSpot as of November 21, 2024 due to Anatel regulations. |
| Bulgaria |
|
| Canada |
|
| Chile |
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| Colombia |
If you have a registered Colombian number in HubSpot, outbound calls placed to from +57 lines to +57 lines are not supported. Calls from +57 lines to other non-Colombian numbers may also fail due to local call carrier spam prevention settings. To avoid this, it's recommend you set up a HubSpot-provided Colombian number for placing outbound calls, or use HubSpot calling integration. |
| Costa Rica |
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| Czech Republic |
|
| Cyprus |
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| Denmark |
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| Estonia |
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| Finland/Aland Islands |
If you have registered a Finland/Aland Islands number in Hubspot, outbound calls placed from +358 lines to +358 lines are not supported. Calls from +358 lines to other non-Finish numbers may also fail due to local carrier spam prevention settings. To avoid this, it's recommended that you set-up a HubSpot-provided Finland number for placing outbound calls or use HubSpot calling integration. |
| France |
France reserves 06 and 07 numbers for personal use. Non-interpersonal use of mobile numbers, including business calls, isn't allowed and should be migrated to 09 calling numbers. |
| Germany |
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| Greece |
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| Hong Kong |
Due to changes in local call carriers, local outbound calls from registered +852 phone numbers are no longer supported in HubSpot. Outbound calls from registered +852 phone numbers to all other international regions will still be supported in most capacities. |
| India |
Due to local regulations on domestic calls in India, Twilio no longer supports local outbound calls as of August 1st, 2024. Outbound calls from an Indian number, to another Indian local/mobile number, won't be supported in HubSpot. As a result, any +91 registered phone numbers in your HubSpot account that attempt to place an outbound call to a +91 number, will receive an error message and the call will not complete. |
| Indonesia |
|
| Ireland |
|
| Israel |
|
| Italy |
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| Japan |
You can still make calls to Japan from a Japanese number registered in HubSpot, or any number registered in HubSpot, but the caller ID will be blocked on the outgoing call. To avoid this, use one of HubSpot's calling partners to call through the CRM. |
| Latvia |
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| Lithuania |
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| Luxembourg |
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| Malta |
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| Mexico |
|
| Netherlands |
|
| New Zealand |
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| Norway |
Due to Norwegian regulations, if you call a Norwegian number, you must be in Norway. If you are outside of the country and call a Norwegian number, your call may be blocked. |
| Panama |
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| Peru |
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| Poland |
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| Portugal |
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| Romania |
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| Singapore |
Making calls using non-Twilio phone numbers to Singapore phone numbers cannot be guaranteed connection due to regulatory measures for outbound phone calls.
Due to changes in local call carriers, local outbound calls from registered +852 phone numbers are no longer supported in HubSpot. Outbound calls from registered +852 phone numbers to all other international regions will still be supported in most capacities.
|
| Slovakia |
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| South Africa |
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| South Korea |
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| Spain |
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| Sweden |
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| Switzerland |
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| Taiwan |
Due to changes in local call carriers, local outbound calls from registered +852 phone numbers are no longer supported in HubSpot. Outbound calls from registered +852 phone numbers to all other international regions will still be supported in most capacities. |
| United Kingdom |
From May 27, 2024, any new UK long code purchase for messaging or voice will require an approved UK RC bundle. From September 30, 2024, all UK long codes will require an approved UK RC bundle to send messages or make voice calls. |
| United States/Puerto Rico |
|
HubSpot provided phone numbers
Currently, HubSpot only offers HubSpot provided phone numbers from the following countries. However, you do not have to be located in one of those countries to use a HubSpot provided phone number.
- Canada
- Colombia
- Finland
- Germany
- Ireland
- Mexico
- New Zealand
- Switzerland
- The Netherlands
- United Kingdom
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