Last updated: January 11, 2021
|All products and plans|
To comply with the CAN-SPAM Act of 2003, marketing emails must include the physical mailing address of your business and a link for contacts to manage their email subscription preferences. All marketing email campaigns sent through HubSpot are required to follow these guidelines.
Please note: in addition to CAN-SPAM, other countries may have their own laws surrounding consent for marketing email. Be sure to research and follow any other guidelines that apply to your customers.
The following office location information is required in all marketing emails sent from HubSpot:
By default, HubSpot includes HubL tokens that populate with your office location and links to your email subscription pages. These tokens are included in the Office Location Information module of all HubSpot email templates. You can also use HubL to send contacts a link to manage their subscription preferences in the body of your email.
The HubL tokens for your company name and address will populate with the office location information from your marketing email account settings. To manage your company's office location information:
Marketing Hub Enterprise users can save multiple email footers to manage more than one brand or office location. To add a new office location:
When creating a new email, you can select your office location within the email editor:
To customize the content of your CAN-SPAM email footer, edit the Office Location Information module of your template in the design manager tool. Since email templates don't support global content, this information must be customized on a template-by-template basis.
With personalization tokens, you can show personalized content to your contacts based on their property...
This message displays on a contact record when an email was not sent to the contact. A Not sent email...
A bounce message is also called a Non-Delivery Report/Receipt (NDR). It's an automated message from the...