Last updated: November 3, 2021
|All products and plans|
If call recording is turned on in your account settings, you can access recorded calls on the HubSpot mobile app. You can then listen to a call recording, review comments, or access the call transcript. Listening to recorded calls can help you coach, mentor, and onboard new reps or catch any missed insights from the call. You can use the recording to keep your notes up to date so you have all the context you need to prepare for your next call with a customer.
Recorded calls can be played while you navigate to other apps on your device or when your device is locked so you can multitask while you listen.
Please note: you can only record calls made from the HubSpot CRM on your desktop device. Call recording is currently unavailable on the HubSpot mobile app. If you don't see your recorded calls listed, make sure call recording is turned on in your account settings.To review recorded calls on the mobile app:
Please note: call transcripts are only generated for calls made by users with an assigned Sales Hub or Service Hub Enterprise paid seat in accounts where Conversation Intelligence (CI) has been turned on. Any user in a Sales Hub or Service Hub Enterprise account can access the call recording and transcript for coaching.
Find answers and general information quickly about the calling tool in HubSpot. Why am I getting a "Call...
In HubSpot, you can set up meetings, call, and send one-to-one emails with a contact. These activities are...
In HubSpot, you can record and review calls made through HubSpot’s calling tool, using HubSpot's integration...