Last updated: June 30, 2021
On the sequence summary page, you can keep track of which contacts are currently enrolled in the sequence. You can monitor their enrollment status and pause, resume, or unenroll the contacts from the sequence. You can also re-enroll contacts who were unenrolled because of an error.
On the sequence summary page, you can view which contacts are currently enrolled in your sequence.
If you need to make changes to a sequence enrollment, learn more about editing an active sequence.
If you need to temporarily stop a sequence, you can pause the sequence enrollment. This is helpful if you're out of office for a week and don't want the sequence to continue while you're unavailable.
Once a sequence resumes, it will start again where it left off. For example, if there was a two-day delay before the next step, the delay will start when the sequence resumes. Two days later, the next step will execute.
You can also pause a sequence from the contact's record:
If a contact is unexpectedly unenrolled from your sequence, you can manually re-enroll them from the sequence summary page. To re-enroll a contact, the inbox used for the contact’s original enrollment must still be connected.
Please note: if you made edits to an active sequence, the changes will not apply if you use the Re-enroll option on the sequence summary page. Learn how to re-enroll contacts after making updates to the sequence.
Please note: contacts who have unsubscribed from emails cannot be re-enrolled.
You may want to create a list or filter to keep track of all of your contacts who are enrolled in sequences. You can use the Now in Sequence contact property to create a saved filter of contacts who are or are not currently enrolled in a sequence:
If you have a HubSpot Marketing Hub Basic or Professional subscription, use the Now in Sequence contact property to create lists of contacts currently enrolled in a sequence. Learn more about the other available sequences contact properties that can be used when making filters and lists.
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