Email

Why do I get an error when using a free email address as my From address?

Last updated: October 18, 2016

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Product: HubSpot Marketing
Subscription: Basic, Professional, & Enterprise

Yahoo, AOL and other free email providers have changed their DMARC authentication policies (learn more about DMARC) , which affects the delivery of emails sent through all email service providers, which includes HubSpot. Instead, we recommend you use a domain you own. For example, we send our emails from @hubspot.com.

  • When creating an email in HubSpot, you must select a From Address, the email address that HubSpot will send the email on behalf of. If you choose to use an email address from a free provider like @yahoo.com, you'll see the following error message, preventing you from selecting that From Address:
Error selecting free email provider as from address
Error selecting free email provider as from address
  • HubSpot prevents you from using that email from the free provider as your From Address because, if it allowed it, there is a good chance that your emails will bounce as a result of these new policies.
  • As mentioned above, we recommend you use a domain that you own as your From Address instead.