Events

Events | Frequently Asked Questions

Last updated: September 28, 2018

Applies to:

Marketing Hub
marketing-enterprise
Enterprise
Sales Hub
sales-enterprise
Enterprise

Find answers and general information quickly about the events tool in HubSpot.

Why do I get an error when creating an event with the events bookmarklet?

When creating an event using the events bookmarklet, you may receive the following error message: "We couldn't create a selector for you. Please put an ID closer to the element you'd like to attach this event to."

This can happen if there's something in the source code of the page causing confusion for the bookmarklet. Learn more about resolving this error.

How long does it take for events data to update?

Events data is updated every 20-30 minutes.

Why didn't a visited URL event track visits to a PDF?

Visited URL events can only be recorded for pages that contain the HubSpot tracking code. A PDF does not support JavaScript and cannot have the tracking code installed on it.

Instead of using a visited URL event to track visits to a PDF, it's recommended to use a clicked element event to track clicks of the link to the PDF. As long as the link to the PDF is on a web page that contains the HubSpot tracking code, you can use a create a clicked element event to track the download.

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