Skip to content
Get a demo
Get started free
Menu
Home
Knowledge Base
Help Center
Documentation
Knowledge Base
Setup, how-to, and troubleshooting guides
Developer Documentation
Reference for API & CMS development
Training
Academy Content Library
A complete library of Academy’s free online video lessons and certification courses.
Academy Certification Courses
A collection of lessons and practical exercises leading to an industry-recognized certification in HubSpot’s tools or strategy.
Classroom Training
Schedule in-person training for a hands-on and personalized HubSpot training experience.
Community
CRM & Sales Hub
Ask and answer questions about using HubSpot’s CRM and Sales Hub.
Marketing Hub
Discuss and learn HubSpot’s marketing tools and inbound strategy.
Service Hub
Learn about Service Hub and share your expertise.
Meet the Experts
Learn how to get the most out of HubSpot from those who know it best.
Submit Ideas
Search, vote for, and submit ideas to improve the HubSpot platform.
HubSpot Developers
Ask questions and connect with users building on HubSpot.
HubSpot User Groups
Meet regularly with your local community of HubSpot users.
Blogs
HubSpot Blog
Marketing, sales, agency, and customer success blog content.
Customer Blog
Examples of how real customers use HubSpot for their business.
Product Updates Blog
Updates on the latest releases from HubSpot’s Product team.
Get a demo
Get started free
English
: Select a language
Español
Deutsch
日本語
Português
Français
Nederlands
Italiano
Polski
Svenska
Suomi
中文 - 繁體
Dansk
Norsk
한국어
ไทย
中文 - 简体
English
Go to my account
Search
Close
remove
Get Started
Updated
Account & Setup
Account Management
Account Security
Billing
Branding
Connected Email
Help & Resources
Integrations
Privacy & Consent
Tracking Code
User Management
AI
AI
Automation
Workflows
Commerce
CPQ
Invoices
Payment Links
Payment Processing
Payments
Products
Quotes
Subscriptions
Content
Blog
Design Manager
Domains & URLs
Podcasts
SEO
Website & Landing Pages
CRM
Calling
Import & Export
Inbox
Object Settings
One-to-One Email
Playbooks
Properties
Records
Segments
Snippets
Tasks
Templates
Data
Data Management
Marketing
Ads
Campaigns
CTAs
Files
Forms
Marketing Email
Scoring
SMS
Social
Partners
Marketplace
Partner Tools
Reporting & Data
Dashboards
Goals
Reports
Sales
Documents
Forecast
Meetings
Sales Workspace
Sequences
Service
Chatflows
Customer Agent
Customer Success
Feedback Surveys
Help Desk
Knowledge Base
Browse topics
Knowledge Base
CRM
Calling
Calling
Top articles
Set up a Twilio Connect account in HubSpot
Technical requirements to use the calling tool
Call recording laws
Supported countries for HubSpot calling
Microphone not working when making calls in the CRM
Call recording not saved in HubSpot
Set up a Twilio Connect account in HubSpot
Technical requirements to use the calling tool
Call recording laws
Supported countries for HubSpot calling
Microphone not working when making calls in the CRM
Call recording not saved in HubSpot
All Calling articles
Search
Add HubSpot widgets to your mobile home and lock screen
Beta
Assign a customer agent to a calling channel
Call recording laws
Call recording not saved in HubSpot
Calling | Frequently Asked Questions
Beta
Connect a calling app channel in help desk
Create custom call and meeting outcomes
Improve your transcripts
Make calls from the HubSpot mobile app
Make calls in the HubSpot browser
Manage Caller ID, manual contact syncs, and call logs in the HubSpot mobile app
Microphone not working when making calls in the CRM
Port a number to HubSpot
Receive calls in the HubSpot browser
Beta
Receive inbound calls with calling apps within HubSpot (BETA)
Report on tracked terms in transcripts
Review call recordings and transcripts
Review calls in the call index
Review recordings on the HubSpot mobile app
Set up a calling channel in help desk
Set up a calling channel in the Conversations Inbox
Set up a Twilio Connect account in HubSpot
Set up calling
Set up interactive voice response
Supported countries for HubSpot calling
Technical requirements to use the calling tool
Use a calling app to make and receive calls in HubSpot
Use coaching playlists to train your team
Beta
Use the sales power dialer
Knowledge Base
CRM
Import & Export
Import & Export
Top articles
Import records for multiple objects
Review and troubleshoot record import errors
Export your records
Import contacts on the HubSpot mobile app
View and analyze past imports
Set up export notifications and view a log of exports in your account
All Import & Export articles
Search
Append or replace multiple checkbox property values
Export contact data
Export your records
Generate an example import file
Import contacts
Import contacts on the HubSpot mobile app
Import records for a single object
Import records for multiple objects
Overview of imports
Repeat a past import
Beta
Require approvals for exports
Review and troubleshoot record import errors
Set up export notifications and view a log of exports in your account
Understand the import tool
View and analyze past imports
Knowledge Base
CRM
Inbox
Inbox
Top articles
Set up routing rules in the conversations inbox
Create contacts in your conversations inbox
Manage the allow and deny list in the conversations inbox or help desk
Forward emails to a hosted email address in the conversations inbox
Compose and reply to messages in the conversations inbox
A guide to the conversations inbox
All Inbox articles
Search
A guide to the conversations inbox
Analyze your customer agent's performance
Assign a conversation owner in a workflow
Beta
Assign a customer agent to a calling channel
Collaborate with your team in the conversations inbox
Collect and manage consent for WhatsApp conversations
Compose and reply to messages in the conversations inbox
Configure capacity limits for chat channels connected to the inbox
Connect a personal or team email to the conversations inbox
Connect a WhatsApp channel to the conversations inbox
Connect and customize a chat channel in the conversations inbox
Connect channels to the conversations inbox
Connect custom channels to the conversations inbox
Create contacts in your conversations inbox
Customize and send WhatsApp message templates
Delete a conversations inbox
Forward emails to a hosted email address in the conversations inbox
HubSpot's conversations properties
Limit access to your HubSpot assets
Manage customer portal settings
Manage notifications in Google Chat
Manage the allow and deny list in the conversations inbox or help desk
Manage tickets in your inbox (legacy)
Manage user availability for the conversations inbox
Manage user out of office hours for inbox and help desk
Manage user working hours and availability for scheduling pages, inbox, and help desk
Organize conversations into custom views in the inbox
Overview of the conversations inbox
Report on chat and email conversations
Review WhatsApp subscription statuses
Beta
Rotate conversation owners with workflows
Set a priority for chatflows
Set SLAs in the inbox
Set up a customer portal
Set up routing rules in the conversations inbox
Set up the conversations inbox
Set up the customer agent
Set up your bot to display outside of business hours
Turn on automatic chat transcripts in the conversations inbox
Update the WhatsApp consent status of your contacts in bulk
Use AI assistants in the conversations inbox
Use conversations on the HubSpot mobile app
Knowledge Base
CRM
Object Settings
Object Settings
Top articles
Automatically set and sync record lifecycle stages
Customize the properties shown on records
Sync ownership between contacts and companies
Automatically create and associate companies with contacts
Customize the create form for each object
Set up and manage object pipelines
All Object Settings articles
Search
Add and edit your account currencies
Assign access to records
Automatically create and associate companies with contacts
Automatically set and sync record lifecycle stages
Back up or restore CRM data
Create and customize lifecycle stages
Create and edit custom objects
Create and use association labels
Create cards to display data on records
Create color-coded object tags
Customize close date automation for objects
Customize record previews
Customize records
Customize the board view for objects with pipelines
Customize the create form for each object
Customize the properties shown on records
Beta
Customize the redesigned board view
Manage saved and default index page views
Rename objects
Require approvals for deals
Set defaults for creating deals
Set limits for record associations
Set up and manage object pipelines
Set up automatic associations for records and activities
Set up lead pipeline automation
Set up phone number property validation
Set up pipeline automations for objects
Set up rules for object pipelines
Sync lead ownership and activities
Sync ownership between contacts and companies
Translate your custom CRM content
View trend insights on company and contact records
Knowledge Base
CRM
One-to-One Email
One-to-One Email
Top articles
Schedule a one-to-one email from the CRM
Send and manage one-to-one emails
Manage unsubscribe links for one-to-one emails
Add videos to chat, one-to-one emails, templates, and sequence emails
Beta
Manage your default unsubscribe settings for one-to-one emails (BETA)
Edit the default address to send one-to-one emails from
All One-to-One Email articles
Search
Add and manage email signatures in the CRM
Add videos to chat, one-to-one emails, templates, and sequence emails
Edit the default address to send one-to-one emails from
Manage contact email logging rules
Manage unsubscribe links for one-to-one emails
Manage your contacts' messaging subscriptions
Beta
Manage your default unsubscribe settings for one-to-one emails (BETA)
Schedule a one-to-one email from the CRM
Send and manage one-to-one emails
Set sending limits for connected email accounts
Understand email sending in HubSpot
Use contact profiles with the Outlook desktop add-in
Beta
Use conversational enrichment for emails
Knowledge Base
CRM
Playbooks
Playbooks
Top articles
Use playbooks
All Playbooks articles
Search
Limit access to your HubSpot assets
Share sales content with users and teams
Use playbooks
Knowledge Base
CRM
Properties
Properties
Top articles
HubSpot's default contact properties
Understand Original and Latest traffic source properties
HubSpot's change sources
HubSpot's default company properties
Understand property field types in HubSpot
Determine likelihood to close with predictive lead scoring
All Properties articles
Search
Automatically set and sync record lifecycle stages
Build contact lead scores with AI
Build lead scores to qualify contacts, companies, and deals
Create and customize lifecycle stages
Create and edit personas
Create and edit properties
Create and use smart properties
Create calculation and rollup properties
Create sync properties that copy data to associated records
Customize the properties shown on records
Determine likelihood to close with predictive lead scoring
Edit a property value for a record
Edit, turn off, or delete lead scores
Export property history
HubSpot's change sources
HubSpot's default activity properties
HubSpot's default company properties
HubSpot's default contact properties
HubSpot's default deal properties
HubSpot's default lead properties
HubSpot's default line item properties
HubSpot's default product properties
HubSpot's default ticket properties
Identify and fix red invalid values
Limit access to your HubSpot assets
Limit available options based on a controlling property
Manage enumeration property options
Manage view and edit access for properties
Organize, delete, and export properties
Scan and redact Sensitive Data in HubSpot
Set up automatic formatting for property rules
Set up conditional logic for enumeration properties
Set validation rules for a property
Store Sensitive Data in HubSpot
Translate your custom CRM content
Understand how Sensitive Data is used in HubSpot tools
Understand Original and Latest traffic source properties
Understand property field types in HubSpot
Understand the lead scoring tool
Understand the property editor
Undo property value changes
Update and filter contacts using traffic source properties
Use lifecycle stages
Use regular expressions to validate property values
Use stage calculated properties
Use the intelligence tab
Use today's date in the CRM
View a record's property history
View and use record source properties
View lead score history and performance
Knowledge Base
CRM
Records
Records
Top articles
Update and filter contacts using traffic source properties
Change or remove a record's image
Deduplicate records in HubSpot
Update the lifecycle stage of contacts or companies in bulk
Unsubscribe an individual contact from receiving all email
Identify and fix red invalid values
All Records articles
Search
Add and manage attachments on records and activities
Add collaborators to a deal
Add custom and cross-object reports to CRM records
Append or replace multiple checkbox property values
Assign access to records
Associate activities with records
Associate records
Automatically set and sync record lifecycle stages
Bulk edit records
Clone a record
Convert index page views to segments
Create and customize lifecycle stages
Create and manage records in the HubSpot mobile app
Create and manage saved views
Create and use association labels
Create cards to display data on records
Create color-coded object tags
Create custom object records
Create leads
Create or log activities on a record
Create sync properties that copy data to associated records
Customize index page columns
Customize index page quick filters
Customize record previews
Customize records
Customize the board view for objects with pipelines
Beta
Customize the redesigned board view
Default marketing statuses for newly created contacts
Delete CRM records
Edit a property value for a record
Edit, delete, or comment on an activity
Export contact data
Export your records
Filter activity index pages and record timelines
Follow a record
Format import files
Generate an example import file
Get started with data enrichment
Beta
How to use gantt, calendar, board, and report view types
HubSpot's default contact properties
Import records for a single object
Import records for multiple objects
Limit available options based on a controlling property
Manage contact property formatting issues
Manage leads
Manage records in board view
Manage tickets in your inbox (legacy)
Mention a user on a record
Merge records
Organize, delete, and export properties
Pin an activity on a record
Predict likelihood to close with deal scores
Preview a record
Reorder homepage widgets in the HubSpot mobile app
Repeat a past import
Require approvals for deals
Restore deleted activities logged on a record
Restore deleted records
Review data metrics on deal views
Sample import files
Beta
Score leads based on high-impact web page conversions
Search within your HubSpot account
Search your CRM
Set contacts as marketing
Set contacts as non-marketing
Set defaults for creating deals
Set limits for record associations
Set up automatic associations for records and activities
Set up export notifications and view a log of exports in your account
Set up lead pipeline automation
Set up rules for object pipelines
Set validation rules for a property
Share records with users and teams
Split deal credit among users
Summarize a record
Sync lead ownership and activities
Understand and use the projects object
Understand and use the record page layout
Understand HubSpot's CRM migration process
Understand marketing contacts
Understand objects
Understand opt-out notices for HubSpot’s enrichment dataset
Understand restorable and permanent contact deletions
Understand the import tool
Undo property value changes
Use cards on records
Beta
Use data quality tools
Use line items with deals
Use stage calculated properties
Use the data model builder
Use the intelligence tab
Use today's date in the CRM
View a record's property history
View and analyze past imports
View and edit individual lead records
View and filter records
View and manage user access to a record
View and use record source properties
View purchased products on contact and company records
View trend insights on company and contact records
Knowledge Base
CRM
Segments
Segments
Top articles
Organize segments into folders
Understand ways to group records in HubSpot
Test if records match segment criteria
Add records to or remove records from a segment
Customize segment columns
Create segments
All Segments articles
Search
Beta
Access insights and AI recommendations for all segments
Add records to or remove records from a segment
Analyze all segments
Analyze an individual segment
Change the type of a segment
Convert index page views to segments
Create a random sample from a segment
Create and use segment properties
Create lookalike segments
Create personalized content from segments
Create segments
Beta
Create segments from contact engagement tiers and clusters
Beta
Create web visitor segments
Customize segment columns
Edit, use, or delete segments
Exclude records from segments
Export segments
Filter segments and manage segment views
Manage user and team access to segments
Organize segments into folders
Review expected email engagement for contacts in segments
Beta
Review segment membership history
Set up segment notifications
Split a segment
Test if records match segment criteria
Understand ways to group records in HubSpot
Use segments in the HubSpot mobile app
View and compare segment versions
Knowledge Base
CRM
Snippets
Snippets
Top articles
Create and use snippets
All Snippets articles
Search
Add personalization tokens to a template or snippet
Create and use snippets
Limit access to your HubSpot assets
Knowledge Base
CRM
Tasks
Tasks
Top articles
Create tasks
Export tasks
Create, view, and complete tasks in the HubSpot mobile app
Use task queues
Set up task reminders and daily task digest emails
Sync tasks to Google or Outlook Calendar
All Tasks articles
Search
Complete tasks
Create tasks
Create, view, and complete tasks in the HubSpot mobile app
Customize guided actions
Edit or delete tasks
Export tasks
Filter tasks and manage task views
Manage settings for the companies, leads, and deals tabs in the sales workspace
Manage tasks in the sales workspace
Manage your records in Slack
Review sales activity in the sales workspace
Set up task reminders and daily task digest emails
Sync tasks to Google or Outlook Calendar
Use task queues
Use the prospecting queue in the sales workspace
Knowledge Base
CRM
Templates
Templates
Top articles
Add personalization tokens to a template or snippet
Create and send message templates
All Templates articles
Search
Add personalization tokens to a template or snippet
Create and send message templates
Limit access to your HubSpot assets