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Help Desk
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- Beta Analyze help desk activities
- Beta Connect a calling app channel in help desk
- Connect a WhatsApp channel to help desk
- Connect channels to help desk
- Beta Create a mobile chatflow using the mobile chat SDK (BETA)
- Create, respond and manage tickets in help desk
- Beta Customize a health score in the customer success workspace (BETA)
- Customize the right sidebar of help desk
- Beta Manage the Customer Success Workspace (BETA)
- Manage tickets in help desk
- Manage user out of office hours for inbox and help desk
- Manage user working hours for scheduling pages, Inbox, and Help Desk
- Move an inbox channel and chatflows to help desk
- Organize teams and views in help desk
- Overview of the help desk workspace
- Route tickets in help desk based on agent skills
- Search for tickets in help desk
- Set SLA goals in help desk
- Set SLA goals using multiple ticket properties in help desk (BETA)
- Set up a calling channel in help desk
- Set up interactive voice response
- Beta Sync and manage help desk tickets in Microsoft Teams
- Sync and manage help desk tickets in Slack
- Turn on automatic chat transcripts in help desk and the conversations inbox