All Help Desk articles

• Analyze help desk activities
• Beta Connect a calling app channel in help desk
• Connect a WhatsApp channel to help desk
• Connect channels to help desk
• Create a customer agent
• Beta Create a mobile chatflow using the mobile chat SDK (BETA)
• Create and respond to tickets in help desk
• Create, respond and manage tickets in help desk
• Beta Customize a health score in the customer success workspace (BETA)
• Customize the right sidebar of help desk
• Beta Manage the Customer Success Workspace (BETA)
• Manage tickets in help desk
• Manage user out of office hours for inbox and help desk
• Manage user working hours for scheduling pages, Inbox, and Help Desk
• Move an inbox channel and chatflows to help desk
• Organize teams and views in help desk
• Overview of the help desk workspace
• Route tickets in help desk based on agent skills
• Search for tickets in help desk
• Set SLA goals in help desk
• Set SLA goals using multiple ticket properties in help desk (BETA)
• Set up a calling channel in help desk
• Set up interactive voice response
• Sync and manage help desk tickets in Microsoft Teams
• Sync and manage help desk tickets in Slack
• Turn on automatic chat transcripts in help desk and the conversations inbox
• Beta Update the ticket status when sending a reply in help desk