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Automatically populate contact properties with HubSpot AI

Last updated: May 25, 2021

Applies to:

All products and plans

You can enable the Automatically capture contact details from emails with HubSpot AI setting in your HubSpot account to populate contact properties with data from the email. With this setting enabled, when a contact sends an email to you, HubSpot uses artificial intelligence (AI) to check for any contact information included in the email signature. It can also scan the email body for a phone number. If the data in the email is not stored in the contact record, HubSpot will populate the empty contact properties with data from the email. 

HubSpot AI will scan emails that are sent to your connected inbox, replies to logged emails, or an email that is logged to the CRM using HubSpot's forwarding address

If any of the following contact properties do not have a value, HubSpot AI will populate them with the relevant data included in the email signature:

  • First name
  • Last name
  • Phone number*
  • Job title
  • Mobile phone number*
  • Fax
  • City
  • State
  • Country
  • Zip code
  • Street address

*HubSpot AI will scan both the email body and the email signature for a phone number.

Please note: currently, HubSpot's AI can scan emails that are composed in all HubSpot's supported languages, except Japanese. Learn more about HubSpot's language offerings

If a property is updated via HubSpot's AI, the property's change source will be HubSpot AI. If you're a user with Account access permissions, you can turn this feature on or off in your HubSpot account: 

Please note: you must connect your personal email to HubSpot and enable inbox automation for the personal email in order for HubSpot AI to scan incoming emails. HubSpot AI cannot scan emails that are sent to a team email address. This feature will not create new contacts or overwrite existing contact data.

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to CRM > Contacts & Companies.
  • On the Contacts tab, click to toggle the Automatically capture contact details from emails with HubSpot AI switch on/off.

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Please note: when you enable this setting, it can can take up to ten minutes to go into effect. HubSpot AI will only scan new emails after you enable this setting; it will not retroactively scan your emails.

To export a file of all contact properties automatically filed by HubSpot AI, click Export Filled Properties. In the dialog box, Export

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