CTAs

Resolve unsafe CTA link errors

Last updated: February 1, 2021

Applies to:

Marketing Hub  Professional, Enterprise
CMS Hub  Professional, Enterprise
Legacy Marketing Hub Basic

If one of your CTAs leads to a warning page, it's likely due to a malformed tracking URL. Learn more about why this issue occurs and how to resolve it below.

 

unsafe-cta-tracking-url

When you create a CTA, HubSpot will validate the domain of the tracking URL to confirm that it aligns with the domain you connected. If that CTA's original tracking URL was adjusted, HubSpot will detect the discrepancy and redirect to the unsafe URL warning page, to protect you and your website visitors from mistakenly navigating to a spoofed version of your site.

To fix the issue, you can either:

  • Re-embed the CTA onto your website, without making any changes to the original embed code.
  • Update the URL of the original CTA to ensure the following two requirements:
    • You own and manage the domain name in the URL.
    • The cta_guid parameter is present, and has the value matching an active CTA you own.