When you select recipients for a marketing email, you can exclude specific contacts or lists from receiving the email.
Please note: if a contact is included as a recipient on the Individual contacts tab, they'll receive the email even if they're a member of a list you're excluding. If you don't include a contact as a recipient in the Individual contacts tab but they are a member of an inclusion list and an exclusion list that you've specified in the Lists tab, that contact will not receive the email.
Exclude contacts in the classic email editor
- In your HubSpot account, navigate to Marketing > Email.
- Hover over your email and click Edit, or create a new email.
- Click the Recipients tab.
- Use the Lists and Individual contacts tabs to search for recipients to exclude from the email. Hover over the lists or contacts you'd like to exclude and click Exclude.
- Any excluded lists or contacts will appear in the Don't send to section.
Exclude contacts in the drag and drop email editor
- In your HubSpot account, navigate to Marketing > Email.
- Hover over your email and click Edit, or create a new email.
- Click the Send or schedule tab.
- Click the Don't send to dropdown menu to search for lists and/or individual contacts.
- Select the checkbox next to a list or contact to exclude them from this email.
- In the Review and send panel, you'll see a list of all lists and contacts excluded in the Don't send to section.
