Email

Exclude specific lists or contacts from receiving a marketing email

Last updated: June 29, 2020

Applies to:

All products and plans

When you select recipients for a marketing email, you can exclude specific contacts or lists from receiving the email.

Please note: if a contact is included as a recipient on the Individual contacts tab, they'll receive the email even if they're a member of a list you're excluding. If you don't include a contact as a recipient in the Individual contacts tab but they are a member of an inclusion list and an exclusion list that you've specified in the Lists tab, that contact will not receive the email.

Exclude contacts in the classic email editor

  • In your HubSpot account, navigate to Marketing > Email.
  • Hover over your email and click Edit, or create a new email.
  • Click the Recipients tab.
  • Use the Lists and Individual contacts tabs to search for recipients to exclude from the email. Hover over the lists or contacts you'd like to exclude and click Exclude.

  • Any excluded lists or contacts will appear in the Don't send to section.

 

Exclude contacts in the drag and drop email editor

  • In your HubSpot account, navigate to Marketing > Email.
  • Hover over your email and click Edit, or create a new email.
  • Click the Send or schedule tab.
  • Click the Don't send to dropdown menu to search for lists and/or individual contacts. 
  • Select the checkbox next to a list or contact to exclude them from this email.
  • In the Review and send panel, you'll see a list of all lists and contacts excluded in the Don't send to section.
/email/how-do-i-create-an-email-suppression-list