Last updated: August 30, 2021
When you select recipients for a marketing email, you can exclude specific contacts or lists from receiving the email.
Please note: the instructions below only apply when you're creating a regular marketing email. If you're creating an automated email, its recipients will be based the associated workflow's enrollment criteria. If you're creating a blog/RSS email, the recipients will be selected automatically based on your blog subscribers.
To exclude lists or contacts when sending a marketing email:- In your HubSpot account, navigate to Marketing > Email.
- Hover over your email and click Edit, or create a new email.
- Click the Send or schedule tab.
- Click the Don't send to dropdown menu to search for lists and/or individual contacts.
- Select the checkbox next to a list or contact to exclude them from this email.
- When you're done configuring your email recipients, click Review and send in the top right.
- In the Review and send panel, confirm your email's recipients and sending settings, then click Send.
Please note: if a contact is included as a recipient on the Individual contacts tab, they'll receive the email even if they're a member of a list you're excluding. If you don't include a contact as a recipient in the Individual contacts tab but they are a member of an inclusion list and an exclusion list that you've specified in the Lists tab, that contact will not receive the email.
