When you select recipients for a marketing email, you can exclude specific contacts or lists from receiving the email.
Please note: the instructions below only apply when you're creating a regular marketing email. If you're creating an automated email, its recipients will be based the associated workflow's enrollment criteria. If you're creating a blog/RSS email, the recipients will be selected automatically based on your blog subscribers.
To exclude lists or contacts when sending a marketing email:
In your HubSpot account, navigate to Marketing > Email.
Click the Don't send to dropdown menu to search for lists and/or individual contacts.
Select the checkbox next to a list or contact to exclude them from this email.
When you're done configuring your email recipients, click Review and send in the top right.
In the Review and send panel, confirm your email's recipients and sending settings, then click Send.
Please note: if a contact is included as a recipient on the Individual contacts tab, they'll receive the email even if they're a member of a list you're excluding. If you don't include a contact as a recipient in the Individual contacts tab but they are a member of an inclusion list and an exclusion list that you've specified in the Lists tab, that contact will not receive the email.