You can pin one activity to the top of a record timeline. A pinned activity will appear on the record timeline for all users in your account. There can only be one pinned activity for each record.
- Navigate to your records (e.g., In your HubSpot account, navigate to CRM > Deals.).
- Click the name of the record.
- Click the Activities tab.
- Locate the existing activity you'd like to pin. If the activity details are collapsed, click the right expand icon to open it.
- At the top of the activity, click Actions, then select Pin.
CRM
records
