Workflows

Resolve invalid filter errors

Last updated: May 5, 2020

Applies to:

Marketing Hub  Professional, Enterprise
Sales Hub  Professional, Enterprise
Service Hub  Professional, Enterprise

When a property value is merged or deleted, or if the internal value is edited, any workflows that enroll based on that value will show an error:

invalid-filter-error-workflow

This is because the workflow is trying to use a property value that no longer exists.

You can fix this error by updating the enrollment criteria:

  • In the workflow editor, click the Enrollment trigger box.
  • In the right panel, locate the trigger with the error, then click the trigger to edit it. 

    invalid-filter-error-workflow.-panel
  • Remove the property value that's causing the error by clicking the x next to the filter.
  • Click Update filter.
  • Click Save.

The workflow will no longer show an error for the enrollment trigger.

/crm-setup/resolve-invalid-filter-errors